Customer service representative
Resume:
Michelle Carvajal-Zurita
Customer Service Representative
Redlands, CA 92374
***************@*****.***
Professional Summary
Outgoing worker with skills regarding customer service, sales servicing, and fast paced environments.Great work ethic and fast-learner, with a very positive attitude. Authorized to work in the US for any employer
Work Experience
Benefits Specialist Support
Cognosante LLC-Fontana, CA
August 2022 to Present
• Assisted beneficiaries of social security with finding an accommodating job
• Assisted beneficiaries with information about work affecting disability benefits
• Acted as first point of contact for work and disability benefit inquiries.
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
• Delivered exceptional customer service to bolster strong relationships and build positive experiences. Delivery Driver
CanEx delivery-Rialto, CA
December 2021 to September 2022
• Protected customer packages from damage with safe handling and proper load balancing.
• Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
• Boosted customer service by helping with delivery, payment, and stock questions.
• Inspected vehicle pre- and post-trip to identify maintenance and repair needs. Cashier
El Gallo Giro-Fontana, CA
January 2020 to January 2021
Gallo Giro is famous for its delicious tortas and Mexican food. As a cashier, one's duties include taking orders, serving special Mexican drinks, sometimes being in charge of the drive-thru window as well as the front of the house. There are many other small duties that are necessary for the job such as maintaining your area nice, clean, and neat, giving customers a good experience, washing dishes, refilling gallons of Mexican juices into big jars, and leaving area spotless at the end of your shift. Delivery Driver
Papa John's-Loma Linda, CA
2019 to 2020
Papa John's Delivery drivers' duties include but are never limited to: making food items such as chickenwings, deserts, breadsticks, pizzas from scratch, adding their toppings, and inserting them into ovens tobake. As well as creating delicious foods, drivers also in charge of delivering the food in the safest waypossible. Other duties include prepping foods, storing foods onto shelves, and maintaining store clean,taking customers orders over the phone and in-person. Waitress/Hostess
Pho Amour-Fontana, CA
September 2018 to May 2019
At Pho Amour, a Vietnamese restaurant, a waitress duties also include those of a host. From seating customers to their desired tables based on family size, bringing appetizers, drinks, utensils, napkins, etc, followed by taking their orders and bringing their food once it is ready. Checking up on customers, cleaning up restrooms, washing dishes, making specialized drinks, and cleaning up tables and chairs after customers.
Delivery Driver
Jimmy John's Sandwiches-Fontana, CA
2018 to 2019
Jimmy John’s Delivery Driver’s position requires not only drivers duties, but also getting sandwichescorrectly and quickly out of the door to be delivered on time and safely, but also many in store duties,such as prepping food, stocking, store maintenance, and giving excellent customer service Education
Current Student in Chemistry
California State University-San Bernardino - San Bernardino, CA June 2019 to Present
High school or equivalent
Grand Terrace High School - Grand Terrace, CA
January 2019 to May 2019
Skills
• Office experience
• food handler (5 years)
• Bilingual
• Microsoft Office
• Server (1 year)
• bilingual (10+ years)
• Food Handling (5 years)
• Data entry
• Organizational skills
• Phone etiquette
• Customer Service (5 years)
• Delivery driver experience
• Word processing
• Typing
• Spanish
• Microsoft Excel
• Communication skills
• Driving
• Customer support
Languages
• English - Expert
• Spanish - Expert
Contact this candidate