Customer Service Representative
Resume:
Customer service and problem-solving
skills.
Proficiency in relevant software and tools
Time management and organization skills
Strong communication skills
Adaptability and flexibility to changing
situations
Experienced and customer-focused BPO Agent with a strong background in handling inbound and outbound calls, providing excellent support, and resolving client concerns efficiently. Skilled in communication, multitasking, and maintaining a high level of professionalism in fast- paced environments.
Jasmine Devero
**************@*****.***
Customer Service Representative
Purok 2 Poblacion, Ward 4,
Minglanilla, Cebu 6046
WORK EXPERIENCE
RELEVANT SKILLS
EDUCATIONAL HISTORY
Outsource Network Contact Center
and Back Office Services Customer
Care Representative
Maxicare
2021- 2023
Receiving calls
Assist the member regarding
insurance coverage
Do inbound and outbound calls
Do appointment of the member in
Maxicare-PCC
Customer Service Representative
Concentrix
2023 -2025
Telco Account
Receiving calls
Resolves product or service
problems by clarifying the
customer’s complaint; determining
the cause of the problem; selecting
and explaining the best solution to
solve the problem
Bachelor of Elementary Education-
General Education
Cebu Institute of Technology -
University
2015 - 2019
Bachelor of Elementary Education-
General Education
University of Visayas
2019 - 2021
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