Customer Service Support
Resume:
Gina Utley
Grayson, Ky.
*********@**********.***
Compassionate and dedicated professional with over 15 years of experience in customer support, caregiving, and administrative roles. Proven ability to assist drivers, manage inbound calls, and provide exceptional care to individuals in need. Skilled in communication, problem-solving, and multitasking, with a strong commitment to enhancing client satisfaction and well-being.
Work Experience
Remote Customer Service Support
GC Services – Grayson, KY
July 2020 – March 2025
Assisted drivers in delivering orders for Kroger, ensuring timely and accurate deliveries.
Managed inbound calls for Entergy power company, addressing customer inquiries and resolving issues eƯiciently.
Communicator
InfoCision Management Corporation – Huntington, WV April 2016 – March 2018
Conducted telemarketing campaigns, promoting products and services to potential customers.
Maintained detailed records of customer interactions and provided feedback to improve campaign eƯectiveness.
Caregiver
Pathways, Inc – Ashland, KY
October 2012 – July 2015
Provided personal care and assistance to individuals with developmental disabilities.
Monitored and documented patient progress, ensuring adherence to care plans.
Collaborated with healthcare professionals to adjust care strategies as needed. Education
High School Diploma
East Carter High School – Grayson Ky.
August 1987 – February 1989
Clerical in Business OƯice Certification
Ashland Vocational-Technical School – Ashland, KY
August 1987 – February 1989
Skills
Customer Service
Communication
Problem-Solving
Multitasking
Time Management
Caregiving
Administrative Support
Event Coordination
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