Call Center Data Entry

Heather

Elbreisus

U S N AVY V E T E R A N

**********@******.***

*** ******* ******* *** *** 101

Martinez, GA 30907

706-***-****

English Native

Dedicated professional aiming to secure a remote

customer service or data entry role, leveraging

excellent communication and problem-solving skills to ensure high-quality customer interactions via phone and email.

CALL CENTER

REPRESENTATIVE

T-Mobile

Provide proactive and timely resolutions for customer inquiries and concerns while building customer loyalty. Create value by account management, identifying opportunities for products, services, and solutions. Deliver exceptional customer experiences using provided training tools, resources, and personal expertise. Meet department productivity and quality standards.

CERTIFIED MEDICAL

ASSISTANT

Jun 2015 - Feb 2018

Covenant Pediatrics Grovetown, Georgia, USA

Worked under the supervision of pediatrician to ensure smooth operation of a pediatric clinic. Responsible for preparing patients for examination, including recording vital signs & medical history, perform basic laboratory tests, collect specimens & sterilize medical instruments, administer medications or vaccines, explain procedures and treatment to patients & their parents or guardians, coordinate appointments & manage patient flow in the clinic, maintain patient records, ensuring accuracy & confidentiality, help comfort & calm nervous or upset children.

2ND CLASS NAVIGATION

PETTY OFFICER

Apr 2003 - Jun 2012

US NAVY

ASSOCIATES OF APPLIED

SCIENCE

- 2015

Virginia College Augusta, GA

S K I L L S

Written Communication

Oral Communication

Active Listening

Empathy

Problem Solving

Conflict Resolution

Understanding

Resourcefulness

Decision-Making

Analytical Thinking

Reliability

Punctuality

Positive Attitude

Time Management

Teamwork

Collaboration

Follow-up

Follow Through

Attention To Detail

Project Management

Workflow Management

Adaptability

Self Motivation

Discipline

Independent

Property Management

Call Center

L A N G U A G E S

E X P E R I E N C E

Dedicated 2nd Class Navigation Petty Officer with extensive experience in maritime navigation and operations.

Proficient in utilizing advanced navigational systems and technologies to ensure safe and efficient vessel movement. Skilled in chart plotting and route planning, contributing to the successful navigation of naval vessels.

E D U C A T I O N

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