Customer Service Representative

Sean J. Powers Cell: 612-***-****

**** ******* ***** **, **** 102 Email: ************@*****.*** Columbia Heights, Minnesota 55421

EDUCATION

****-**** ***, ***** *********

Certified Medical Assistant

Minneapolis, MN

PROFESSIONAL EXPERIENCE

3/1/2022-Present Forklift Operator

Dupont

Edina, MN

Responsible for loading and unloading materials off machines as well as off of trucks on the loading dock.

12/1/1999-10/1/2021 Delivery Drive

Amazon

Eagan, MN

Loading delivery truck with all packages and delivering them safely to the customer in a timely manner.

8/1/2014-11/1/1999 Customer Service Representative

Stauer

Burnsville, MN

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

8/1/2011-8/1/2014 Customer Service Specialist

Home Depot

Shakopee, MN

Specializing in lumber, building materials, windows, doors and Pro Desk. Loading and unloading of lumber and building materials using various styles of forklifts. Established a clientele base and rapport while providing knowledge of desired products. Implemented development strategies for team members using logical questioning skills in an appropriate matter in order to obtain maximum results. Managed customer service in order to ensure excellent customer relations and service in three departments.

1/1/1997-1/1/2005 Customer Service Representative II

Wells Fargo Home Mortgage

Bloomington, MN

Answered incoming calls. Researched all customer inquiries and resolved issues via telephone call or email. In addition, answered customer questions submitted through incoming mail.

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