**Melissa DeValle
Zephyrhills, FL *****
******@*****.*** +1-407-***-****
Professional Summary
Experienced and adaptable professional specializing in customer service, sales, and business operations. Adept at handling remote and hybrid roles, coordinating logistics, and providing bilingual support (English/Spanish). Proficient in Microsoft Office, EMR systems, and medical administrative tasks.
Work Experience
Remote Customer Service Dispatcher
Penske Truck Leasing Reading, PA April 2023 – March 2025
●Manage inbound calls for mechanical and tire service requests.
●Coordinate substitute units and authorize parts/labor for repairs.
●Locate and schedule shop repairs to minimize downtime.
●Bilingual customer support (Spanish & English).
●Extensive ongoing training in customer service and logistics.
●Excellent problem-solving and critical-thinking abilities.
●Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Clinical Liaison
Clark & Daughtery, Physicians Mutual Lakeland, FL Jan 2021 to March 2021 temp position
●Verified patient appointments and coordinated lab services.
●Assisted Spanish-speaking patients, ensuring effective communication.
●Prioritized patient needs for timely doctor visits and lab work.
●Provided excellent problem-solving and teamwork in a fast-paced environment.
Customer Service Representative
Since We Good LLC Lakeland, FL Jan 2021 – Dec 2023
●Managed inbound/outbound calls and booked freight loads.
●Used Load Pilot to assign drivers and optimize transportation logistics.
●Improved customer experience by reducing hold times and resolving concerns.
●Provided bilingual support for English- and Spanish-speaking clients.
Certified Medical Assistant
Baird Chiropractic & Rehab Polk City, FL Feb 2016 – Jan 2020
●Assisted with front and back-office operations, including patient intake and insurance verification.
●Conducted DOT physicals, vital sign checks, and administered therapy procedures.
●Utilized EMR systems (E Clinicians) for documentation and appointment scheduling.
●Provided bilingual patient support.
Education & Certifications
●Certified Phlebotomy Technician Southern Tech, Orlando, FL (July 2014)
●Medical Assisting License Everest University, South Orlando, FL (Feb 2013)
●High School Diploma Penn Foster University, Pennsylvania (June 2009)
●CDL License (March 2020 – August 2028)
●Driver’s License
Skills & Competencies
●Customer Service & Call Handling
●Remote & Hybrid Work Experience
●Logistics Coordination & Dispatching
●Microsoft Office (Excel, Word, Outlook)
●EMR Systems & Documentation
●Insurance Verification & Patient Intake
●Bilingual (English & Spanish)
●Phlebotomy & Medical Assistance
●Problem-Solving & Adaptability