Customer Service Business Operations

**Melissa DeValle

Zephyrhills, FL *****

******@*****.*** +1-407-***-****

Professional Summary

Experienced and adaptable professional specializing in customer service, sales, and business operations. Adept at handling remote and hybrid roles, coordinating logistics, and providing bilingual support (English/Spanish). Proficient in Microsoft Office, EMR systems, and medical administrative tasks.

Work Experience

Remote Customer Service Dispatcher

Penske Truck Leasing Reading, PA April 2023 – March 2025

●Manage inbound calls for mechanical and tire service requests.

●Coordinate substitute units and authorize parts/labor for repairs.

●Locate and schedule shop repairs to minimize downtime.

●Bilingual customer support (Spanish & English).

●Extensive ongoing training in customer service and logistics.

●Excellent problem-solving and critical-thinking abilities.

●Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Clinical Liaison

Clark & Daughtery, Physicians Mutual Lakeland, FL Jan 2021 to March 2021 temp position

●Verified patient appointments and coordinated lab services.

●Assisted Spanish-speaking patients, ensuring effective communication.

●Prioritized patient needs for timely doctor visits and lab work.

●Provided excellent problem-solving and teamwork in a fast-paced environment.

Customer Service Representative

Since We Good LLC Lakeland, FL Jan 2021 – Dec 2023

●Managed inbound/outbound calls and booked freight loads.

●Used Load Pilot to assign drivers and optimize transportation logistics.

●Improved customer experience by reducing hold times and resolving concerns.

●Provided bilingual support for English- and Spanish-speaking clients.

Certified Medical Assistant

Baird Chiropractic & Rehab Polk City, FL Feb 2016 – Jan 2020

●Assisted with front and back-office operations, including patient intake and insurance verification.

●Conducted DOT physicals, vital sign checks, and administered therapy procedures.

●Utilized EMR systems (E Clinicians) for documentation and appointment scheduling.

●Provided bilingual patient support.

Education & Certifications

●Certified Phlebotomy Technician Southern Tech, Orlando, FL (July 2014)

●Medical Assisting License Everest University, South Orlando, FL (Feb 2013)

●High School Diploma Penn Foster University, Pennsylvania (June 2009)

●CDL License (March 2020 – August 2028)

●Driver’s License

Skills & Competencies

●Customer Service & Call Handling

●Remote & Hybrid Work Experience

●Logistics Coordination & Dispatching

●Microsoft Office (Excel, Word, Outlook)

●EMR Systems & Documentation

●Insurance Verification & Patient Intake

●Bilingual (English & Spanish)

●Phlebotomy & Medical Assistance

●Problem-Solving & Adaptability

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