Customer Service Branch Manager
Resume:
Henry Redillo**
********@*******.***
Orlando, FL 32821
Objective
Dynamic and self-driven professional with over 20 years of leadership and healthcare experience, seeking a position as a Remote Branch Manager. Adept at team leadership, operational oversight, customer service excellence, and performance improvement—ready to drive virtual branch success from a home-based environment.
Summary of Qualifications
20+ years of experience in team leadership, healthcare operations, and client-focused environments.
Proven track record of managing surgical teams, coordinating logistics, and maintaining quality control across high-pressure settings.
Exceptional communication, organizational, and problem-solving skills developed through extensive patient care, vendor relations, and clinical coordination roles.
Strong customer service mindset with experience educating clients and staff.
Technically proficient in coordinating complex workflows across multi-location teams.
Able to work independently with minimal supervision and deliver results in remote environments.
Core Competencies
Remote Team Management
Operational Oversight
Project Management
Customer Satisfaction & Service Delivery
People & Performance Management
Conflict Resolution
Vendor and Stakeholder Relations
Documentation & Reporting
Process Improvement
Time & Task Prioritization
Certifications
Project Management Great Learning, Certificate of Completion
Human Resource Management Great Learning, Certificate of Completion
People Management Great Learning, Certificate of Completion
Brand Management Great Learning, Certificate of Completion
Medical Sales Certification – Shoulder Program & Overview Program
AI in Healthcare** – Great Learning
Intro to Artificial Intelligence – Great Learning
Cybersecurity Awareness – Great Learning
OSHA/Blood borne Pathogens Training
Education
Ashford University – B.A. in Social Science
High Tech Institute / Anthem College** – A.A.S. in Surgical Technology
Professional Experience
Winnie Palmer Hospital – *Surgical Technologist PRN
2022 – Present
Night shift surgical support for Labor & Delivery.
Assisted OB/GYN teams with emergency and scheduled C-sections.
STAERIS IMS – *Surgical Technologist / OR Liaison (Travel)
2018 – 2022
Managed surgical logistics across top-tier hospitals nationwide.
Collaborated cross-functionally to maintain supply chain integrity and instrument readiness.
Maintained communication between surgeons, vendors, and internal teams.
Greenwich Hospital – *Surgical Technologist*
2015 – 2018
Focused on OB/GYN and Labor & Delivery.
Led room setup and patient prep for surgical procedures.
Yale New Haven Northeast Medical Group – *Gastroenterology Tech*
2010 – 2015
Specialized in equipment troubleshooting and procedural support.
Managed high-end video tower systems for GI procedures.
Lifestyle Lift – Surgical Technologist
2008 – 2010
Prepared surgical instruments, provided patient care, and supported plasma therapy operations.
Boston Scientific Corporation** – Mobile Urology Support
2007 – 2008
Managed mobile surgical setups, inventory, and procedural logistics across multiple facilities.
Osceola Regional Medical Center** – *Surgical Technologist (OB/GYN
2006 – 2007
Delivered high-quality support in Labor and Delivery unit for emergency procedures.
Kissimmee Surgical Center – Surgical Technologist
2005 – 2007
Assisted in diverse specialties including General Surgery, Endoscopy, and GYN.
The Heart of Florida Hospital – Surgical Technologist
2004 – 2005
Supported daily surgical functions and ensured OR readiness.
Florida Hospital Celebration Health – *Surgical Technologist
2003 – 2005
Expertly set up and turned over surgical rooms for various specialties.
Florida Hospital East – Surgical Technologist
2001 – 2003
Responsible for preparing patients and surgical rooms across multiple specialties.
Winter Park Ambulatory Surgical Center – Surgical Technologist
2000 – 2001
Focused on General and Orthopedic Hand Surgery support.
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