Scrum Master Project Manager

JEREMY LOPEZ

*************@*****.*** 630-***-****

EXECUTIVE SUMMARY

Agile leader and Scrum Master with 5+ years of experience in retail, construction and IT industries. Customer-oriented, resourceful, fast-learning, and hard working with agile mindset and adaptive personality. Capable of delivering projects on time and on budget by effectively facilitating, leading, and coaching a Scrum team. Strong experience in driving the adoption of Scrum rules, removing impediments, and keeping teams focused and motivated. High interest in personal development, team commitment and respect. Applicant has exceptional interpersonal, communication and leadership skills, and consistently empowers others to work together to achieve common goals.

CORE COMPETENCIES

Adept level knowledge of Scrum ceremonies and artifacts.

Exceptional skills in facilitation of Scrum teams with expertise of 10 or fewer with both onshore and offshore development teams.

Experience in creating UML diagrams, wireframes, mockup screens, prototypes and user interfaces using Lucidchart, Balsamiq, MS Visio.

Ability to adapt quickly and help remove any impediments acknowledged by the Scrum team.

Strong analytical skills within Business Analysis. Extensive experience in gathering requirements, facilitating meetings with clients and stakeholders, and translating requirements into functional specifications.

Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers.

Strong knowledge Software Development Life Cycle (SDLC) in Agile methodologies.

Good collaboration skills for working with multiple cross-functional, regional, and international teams, fostering an environment for a winning team.

Tools: Jira, Jira Align, Azure DevOps, AWS, Microsoft Office (Word, PowerPoint, Excel, Visio, Outlook, MS Project), Miro, Confluence, Lucidchart, Balsamiq, Salesforce, Adobe Photoshop, Logic Pro X, Apple Final Cut Pro X

Methodologies & Frameworks: Scrum, Agile, Kanban, Scrumban, Waterfall, XP, Lean

Operating Systems: Windows, MacOS

Languages: SQL

PROFESSIONAL CERTIFICATIONS

Agile Team Facilitation, International Consortium of Agile Certified Professional (ICAgile)

Agile Fundamentals, International Consortium of Agile Certified Professional (ICAgile)

PSM I, Scrum.org

Certified Scrum Product Owner (CSPO), Scrum Alliance

SAFe Scrum Master (5.1), Scaled Agile Inc

Immersive Agile Cohort, The Agile Coach Institute

PROFESSIONAL EXPERIENCE

Project Manager May 2024-Current

International

Led cross-functional teams in adopting SAFe methodologies, providing targeted coaching for developers, testers, and architects to enhance agile practices and team alignment.

Facilitated seamless budget planning and allocation on a monthly and annual basis, leveraging ServiceNow to track financial resources and ensure adherence to project priorities.

Utilized Azure DevOps Scrum Board to manage sprint planning, track progress, and deliver high-visibility reporting for stakeholders across R&D and compliance teams.

Provided 1:1 coaching sessions for team members, including developers, testers, and architects, to address skill gaps, promote professional growth, and ensure consistent delivery quality.

Drove alignment between R&D and compliance objectives, ensuring projects met both innovative goals and regulatory requirements within established timelines.

Conducted agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and PI planning sessions, ensuring efficient collaboration and clear accountability.

Implemented process improvements to streamline workflows in ServiceNow, optimizing resource management and enhancing team productivity across multiple projects.

Collaborated with stakeholders and senior leadership to define project scopes, set KPIs, and align budgets with strategic objectives for long-term success.

Championed a culture of continuous improvement, leveraging feedback and performance metrics to refine team practices and elevate project outcomes.

Scrum Master/ Project Manager April 2022-May 2024

Meijer

Efficiently led two CI/CD and Platform and Performance teams

Initiated process for beginning an agile team with Working Agreement, Definition of Done and Definition of Ready

Prepared adequate user stories and backlog

Utilized Azure DevOps, Miro, Funretro.io and several other platforms for fresh retrospectives

Proficient in FinOps while calculating quarterly and yearly budgets for the team and organization

Worked closely with Data Analysts, and Performance Engineers and Architects and QA for both UX and UI

Created a roadmap for a brand new agile team

Utilized AWS Cloud application for order archiving

Assisted RTE in PI Planning for Scaled Agile

Facilitated Inspect and Adapt sessions as well as demos

Taught Agile artifacts to over 100 employees

Communicated daily with stakeholders to understand requirements

Scrum Master/Product Owner April 2021- April 2022

AT&T

Proficiently organize and facilitate the daily scrum, sprint reviews, retrospectives, sprint and release planning. Coordinate, organize, and facilitate Scrum Daily Standup, Product Backlog, Iteration Planning, Iteration Review, and Sprint Retrospective meetings.

Identify and remediate problems, impediments, and defects that could delay the demo and delivery of the user stories in the Sprints and Iterations.

Worked with Data Scientist and Data Engineers in Development

Serve as a Subject Matter Expert in the development of requirements related to the project.

Created Epics, Features and Stories related to the requirements.

Owns alignment of development and business resources on goals and priorities while working with stakeholders and team to remove roadblocks to execution.

Provide leadership to the Fraud team to ensure innovative technical high-quality development of multi-product integration efforts and solutions.

Work closely with other business unit counterparts to ensure resource alignment in support of product vision and roadmaps.

AWS Security Hub platform for fraud prevention experience

Engage daily/weekly with customer and stakeholder to ensure team is building right product.

Coordinated with Product Owner the features the team was focusing on during PI Planning.

Led Scrum of Scrums throughout iterations.

Practiced SAFe with organization.

Monitor and evaluate product progress at all stages of progress.

Plan and elaborate relevant Product Management meetings for vision refinement

Determine vision of the development project, manage backlog, oversee development stages, cooperate with customers and evaluate the outcome of each iteration.

Scrum Master May 2020 – April 2021

HireWorks

Guided the team and organization on how to use Agile/Scrum/SAFe practices and values.

Collaborated closely with product owner on backlog refinement to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

Worked with Software Engineers on both UX and UI on both web and mobile

Effectively tracked team’s progress, including burn down, velocity and release forecasting.

Used FinOps to plan the team/roster budgets

Participated in Scrum of Scrums to prepare for and facilitate planning sessions.

Expertly promoted continuous improvement and helped teams increase productivity and foster innovation.

Facilitated requirement gathering with Business Analyst for web application.

Worked in partnership with Product Owner and stakeholders, to ensure continuous delivery of product features.

Assisted in formulating specifications like user stories and designs in Salesforce.

Directed customization, development, enhancement and support for Salesforce CRM Applications

Helped the developer and testing teams through SDLC process to ensure delivery schedule.

Worked closely with DevOps on CI/CD needs.

Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, technical debt reduction, self-management, empowerment, and role training.

Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.

Scrum Master April 2019 – April 2021

Apple

Reviewed upcoming products that were to be announced and set up priorities to make sure the team were experts on the products.

Mediated conflicts, fostering team and coached individuals improving team dynamics.

Coached team to properly run Daily Standups to capture the impediments and efficient ways to communicate to different stakeholders to remove impediments.

Set up daily huddles before the beginning of two shifts for the day to go over policies, procedures, new products, or important information pertaining to the business.

Kept abreast of each team member's important KPI’s and improvement plans.

Reported weekly, monthly and quarterly individual and team metrics to upper management.

Helped to begin vision refinement in SAFe

Built dashboards, list views and reports through Salesforce.

Supported multiple cross functioning teams to implement big product releases.

Scrum Master July 2018 – April 2019

Legit Exteriors

Was point of contact for external communications and worked with product owners to handle backlogs and new requests while resolving the DevOp team’s conflicts.

Facilitated weekly sales meetings to discuss impediments, opportunities for growth and calculate sales numbers to ensure the team was on target to exceed their monthly quota.

Built rapport and dynamic relationships with team and customers.

Coordinated sprints, retrospective meetings, daily standups and coached team members in Agile frameworks.

Ensured that requirements were gathered and represented as stories by the product managers before the project kickoff.

Drove team to complete projects from conception to delivery. Launched checklists, project delivery milestones, release checklist and post release support workflow.

Business Analyst/ Scrum Master March 2018 - July 2018

AT&T

Became AT&T’s liaison at customer’s homes and businesses to meet and exceed their expectations.

Helped the teams implement changes effectively while ensuring deliverables were up to quality standards at the end of each sprint.

Facilitated daily Scrum meetings, weekly one hour Sprint Review meetings and monthly Sprint Retrospective meetings.

Trained new recruits and development resources on Salesforce development practices.

Consistently debriefed with the team to understand and help remove impediments from hitting their monthly sales targets.

Facilitated cross functional meetings every two weeks with our sales, support, and field technicians to ensure everyone was operating to their full capacity.

Built strong relationships so that I was able to effectively help teams.

Business Analyst/ Scrum Master September 2017 - March 2018

YESCO

Implemented Agile and Scrum practices

Built and cultivated relationships with business owners and decision makers/ stakeholders.

Guided the team to excel as a self-organizing team.

Removed impediments and guided the team to identify alternatives to exploit opportunities.

Problem solved quickly on as needed basis to assist the company and client to improve business efficiency.

Succeeded on acquisition and retention targets of new and existing customer contracts.

Implemented new and existing strategies monthly to increase revenue.

Facilitated discussion, decision making and conflict resolution.

Held strong servant leadership skills that focused on team and individual growth.

Cultivated strong collaborative working relationships and contacts with work groups, across other company functions and with external organizations.

Solution Analyst October 2016 - August 2017

AT&T

Implemented and optimized Agile best practices, and continuously improved the way we developed and delivered enhancements to customers.

Communicated with managers every two weeks about upcoming promotions, product launches and company initiatives.

Facilitated sprint planning and retrospective activities.

Formulated plans of attack for our team to focus on to achieve individual and team goals.

Facilitated bi-weekly meetings to discuss successes, impediments, team building and game plan for how to achieve individual and team goals.

Assisted Product Owners with keeping backlogs appropriately groomed.

EDUCATION

Indiana Wesleyan University

Bachelor of Science, Psychology

Illinois Media School

Media Communication Certification

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