Customer Engagement Service
Resume:
SARA
DORENE
NIXON
*************@*****.***
Whittier, CA 90602
Bold Profile
With a proven track record at Mervyns Dept, I excel in customer engagement and cash handling accuracy, enhancing shopping experiences through meticulous store maintenance and empathetic service. My mentorship at Target Logistics boosted cashier team performance significantly, showcasing my dependability and goal-oriented mindset.
PROFESSIONAL SUMMARY
SKILLS
• Quick learner
• Customer service
• Patience and empathy
• Cleanliness and hygiene
• Cash handling accuracy
• Goal-oriented mindset
• Dependability
• Customer engagement
• Customer support
• Payment processing
• Store maintenance
• Credit card processing
Teller Training Academy
Artesia, Ca • 04/1994
Bank Teller: Bank Teller
Degree in Cash Handeling
transactions Daily deposits. Credit
and debit cards transaction
balancing drawer.
Santa Fe High School
Santa Fe Springs, CA • 06/1991
General Academic
EDUCATION
Mervyns Dept - Retail Sales Associate Cashier
Target Logistics - Cashier Team Lead
Jax Market - Head Cashier
WORK HISTORY
Guaranteed an organized store atmosphere, facilitating a positive shopping experience.
•
• Facilitated customer enrollment in reward programs. Effectively processed high transaction volumes without diminishing service standards.
•
• Operated POS terminals and cash drawer balancing. Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
•
• Assisted customers by answering questions and fulfilling requests. Communicated with customers and team members to solve problems.
•
• Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
•
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
•
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
•
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
•
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
•
Helped customers complete purchases, locate items, and join reward programs.
•
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
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Ralphs Grocery Store - Head Cashier Courtesy Clerk Ralphs Grocery - Cashier
PIH Health Hospital - Whittier - Cashier Team Lead PIH Health Hospital - Whittier - Environmental Services Housekeeper Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
•
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
•
Helped customers complete purchases, locate items, and join reward programs.
•
Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Built relationships with customers to encourage repeat business. Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
•
• Assisted customers by answering questions and fulfilling requests. Communicated with customers and team members to solve problems.
•
• Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
•
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
•
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
•
Guaranteed an organized store atmosphere, facilitating a positive shopping experience.
•
• Facilitated customer enrollment in reward programs. Effectively processed high transaction volumes without diminishing service standards.
•
• Operated POS terminals and cash drawer balancing.
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