Customer Service Data Entry

***** ***** ** • TEMECULA, CA *****

• CELL 310-***-**** • E-MAIL *********@*****.***

MARTHA ARELI RIOS

PROFESSIONAL SUMMARY

Sales and Customer Service Professional with extensive expertise in converting inquiries into sales and fostering customer loyalty through proactive communication. Demonstrates proficiency in bilingual communication, data management, and strategic project assistance, consistently exceeding sales targets and enhancing customer satisfaction. Committed to leveraging leadership and training skills to empower teams and foster a thriving work environment.

PROFESSIONAL EXPERIENCE

Aug. 2008 - Oct. 2024 Mattress Place Store Solana Beach, CA

Sales/Customer Service

Cultivated strong customer relationships

Served as subject matter expert and helping customers find the right product for their needs

Converted prospects into customers by promptly answering customer inquiry emails and providing valuable service over the phone

Handled exchanges, refunds, and complaints, maintaining professionalism at all times

Proactively fostered return customers by sending thank you cards and contacting designers

Reliably and accurately balanced cash at end of day

Maintained smooth daily operations with accurate data entry, inventory control, record-keeping, accounts payable, filing, and staying on top of delivery schedules

Contributed to the store’s success by meeting and often exceeding sales goals

Engaged with customers and potential customers on social media

Ensured the health of store operations by conducting monthly meetings to review stats, concerns, and competitor analysis

Eased the burden on store owner by assisting with various projects as needed, for example coordinating the redesign of the store’s website, interior, and business cards

Reason for leaving: Store changed ownership

Feb. 2005 - Aug. 2008 Murad Skincare El Segundo, CA

Sales/Customer Service

Thrived in a fast-paced customer service environment while taking orders, fielding complaints, answering customer inquiry emails, and keeping up with live chat assistance

Secured superior sales numbers by listening to customer needs and matching them with the right products

Maintained smooth operations with accurate data entry, employee order processing, and processing returns and exchanges

Ensured customer service efficiency by leading department-wide meetings to review goals, shortcomings, and ways to improve

Fostered peak customer service performance by leading meetings to introduce new products, explain changes to procedures, and celebrate sales wins

Procured return customers through follow-up calls, birthday cards, and thank you cards

Regularly exceeded monthly sales goals and repeatedly earned awards as top sales person of the month

Expanded the company’s customer reach by translating important product usage information from English to Spanish

Boosted company morale by initiating a publication spotlighting one employee each month

Maintained superior customer service standards by ensuring new-hires are properly trained, and contributing to the development of a new-hire training manual

Reason for leaving: Laid off

1999 - 2004 Mattress Warehouse, Inc. Hawthorne, CA

Sales Representative/Supervisor

Assisted customers in selecting the right bed for their needs

Supervised other employees and customer service

Tracked inventory and placed orders

Balanced cash at end of day

Opened and closed store, ensuring general security of premises

Reason for leaving: Looking for more growth within a bigger company

USEFUL TRAITS

Bilingual – fluency in Spanish and English

Ability to make customers feel at ease

Well-versed in Adobe Photoshop

Well-versed in Microsoft Word, Excel, and data entry

Winning attitude and fun to talk to!

EDUCATION

1994 Nova Institute of Health Los Angeles, CA

Certificate

Studied for medical assistant, to work back and front office

Learned to take vital signs, hematology (drawing blood), and all the procedures and responsibilities of a medical assistant

REFERENCES

Gustavo Ramirez, Owner of Mattress Place Store

Ph: 310-***-****

Debbie Bustos, Supervisor at Mattress Warehouse

Ph: 310-***-****

Zoe Blessing, Technical Advisor to Mattress Place

Ph: 310-***-****

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