Data Analytics Customer Support

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PETER GENDY

********@*****.*** 508-***-**** Attleboro, MA 02703

Summary

Have progressive banking experience (in Egypt & USA) across different departments and bachelor’s degree of computer science. I am certified by Coursera Organization in Oct.2024 for accomplishing Google Data Analytics certificate. I am Initiative-taking devoted and adept at collaborating closely with management and staff at all levels. Responsible for managing daily activities, directing operations, and supervising staff to assist in actualizing organization’s short-term initiatives and long-term goals and objectives. Skills

Work Experience

• Customer support and assistance. • Trouble shooting.

• Computer and Microsoft skills. • Training and development.

• Communication skills. • Attention to details.

• Organization skills. • Punctuation.

• Rockland Federal Credit Union Bank North

Attleboro, MA, USA

Member Service Representative

Nov.2022 – present

• Processing a variety of transactions, i.e., cashing checks, depositing and/or withdrawing funds from

accounts, accepting mortgage and customer loan

payment, loan advances loan payoffs, travelers’

cheques, tax deposits, certified checks, visa advances

& service, open new accounts, and reconcile ATM

daily.

• Responds to member inquiries and provides

information relative to bank policies and procedures.

• Maintains adequate cash supply by purchasing / selling cash to the vault.

• Assists other tellers with end of shift balancing as needed and participates in training new tells, as

necessary.

• Supports head tellers with branch reconciliation.

• Assist with verification of currency deliveries by performing counts on funds received.

• Works toward bank sales goals by remaining alert to member needs and continually cross selling products to members.

• Coordinate loan stop payments and skip payments.

• Circle K RI, USA

Register/Cashier

Sep.2022 – Oct.2022

• Provide friendly and courteous services to customers.

• Operate Cash/POS register sales transactions.

• Maintain the inventory of products of store shelves and perform weekly purchase orders.

• Stock shelves with products with attractive display.

• Responsible for lottery machines sales.

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Education

• Bachelor’s degree Computer Science- Information Technology Cairo, Egypt. Graduation Project: Chatting Program on Network Degree: Good 2001 Certificates and Licenses

• Python for data Science AI & development: Coursera March 2025

• Understanding Basic SQL Syntax: Coursera Dec. 2024

• Certified Google Data Analytics Issuing Organization: Coursera Oct 2024 https://www.coursera.org/account/accomplishments/certificate/03D60ODIU994 Currently studying Python, R & SQL.

• Microsoft Certified System Engineer (MSCE 2003) Cairo, Egypt Oct.2006- Aug. 2007

• Cisco Certified Network Association (CCNA) Cairo, Egypt Nov.2001 – Apr. 2002

• Emirates NBD Bank Former BNP

Paribas Cairo, Egypt Operation Division

2005-2021

- Clearing/Collection and Remittance

Departments (2014- Aug.2021)

- Branches Operation Head (2009-2014).

- Branches Teller and operation

(2005-2009)

• Perform all the Clearing house daily work including in house and local cheques involving technical

verifications, scanning checks using Sorter system, obtaining required approvals, extracting consolidated report with total number of cheques from Central

Bank of Egypt system.

• Export inward clearing rejection file to the central Bank of Egypt system and close the session.

• Process and input Remittance ACH and SWIFT

transactions and handling Customers queries and

complaints.

• Reports funding requirements for NOSTRO/Bank

accounts to managers.

• Perform day-end reconciliation for bank and

customers’ accounts and monitor irregularities.

• Responsible for Branch ATM money feeding.

• Provide account services to customers (cash and

operational transactions).

Contact this candidate