Walt Disney Continuous Improvement

RYAN SMITH

424-***-**** ***********@*****.*** Orlando, Florida 34787

Dear Hiring Manager,

As a delivery-focused leader with over 15 years of experience driving high-impact enterprise programs, products, and transformation initiatives, I can align strategy, execution, and cross-functional collaboration at scale. In my recent roles at The Walt Disney Company and Camber Creative, I led company-wide digital transformations, managed global teams, and delivered tools and applications that have directly impacted over 100,000 employees and generated more than $2M+ in product revenue.

My approach is grounded in principled, people-centered leadership. I view delivery as both a discipline and a culture where execution excellence, stakeholder trust, and team empowerment drive outcomes. Whether it’s directing the global migration of communication tools to Microsoft Teams at Disney or launching digital platforms for healthcare and media giants, I’ve consistently delivered measurable results while fostering alignment across technical and executive stakeholders.

I thrive in environments that require both strategic oversight and tactical clarity. From leading Agile ceremonies to executive steering meetings, I ensure teams are supported, roadblocks are cleared early, and business goals remain in sharp focus. I’m passionate about developing delivery frameworks that scale, leveraging modern tools to maintain a pulse on progress while driving continuous improvement.

I'm excited to bring this mindset and experience to a Director-level opportunity where I can elevate team delivery maturity, bridge silos, and lead with empathy and accountability. I’d welcome the chance to speak further about how I can support your organization’s growth and impact.

Thank you for your time and consideration

All the Best,

RYAN SMITH

424-***-**** ***********@*****.*** Orlando, Florida 34787 Professional Summary

Strategic and collaborative Digital Product & Operations Leader with 15+ years of experience scaling digital solutions in enterprise, SaaS, and startup environments. Adept at aligning cross-functional teams, optimizing delivery frameworks, and leading product strategy from vision to execution. Proven track record in revenue growth, stakeholder management, and enterprise-wide transformation. Strong background in Agile delivery, UX research, and technical implementation. Key Achievements

● Transitioned Slack and Zoom to Microsoft Teams at The Walt Disney Company, enabling seamless collaboration for 100,000+ employees and reducing inefficiencies by 25%.

● Partnered with Microsoft to launch AdventHealth’s COVID-19 cost recovery platform, saving

$100M and preserving 4,000+ jobs.

● Directed launch of 27+ mobile and web applications, including AR app prototypes leveraging Apple AR OS. Resulting in $2M in company revenue growth

● COVID-19 Cost Recovery App (AdventHealth): Directed product vision and UX strategy for SaaS solution deployed during pandemic recovery.

● AdventHealth EPIC/DRM Tools: Partnered with stakeholders to transition care team systems and workflows.

Core Competencies

● Leadership & Strategy: Agile/Scrum leadership, enterprise transitions, digital transformation, stakeholder alignment

● Operation Management: Scalable delivery systems, SOW/contract development, budget & resource management

● Delivery Management: Roadmapping, discovery, UX research, A/B testing, release management, Project, Program, & Product Management

● Tools & Platforms: Jira, Confluence, Azure, Figma, Power BI, ServiceNow, Salesforce, Clarity, Microsoft Project, Monday.com, Asana, Google Workspace, Microsoft 365 Tools, WordPress, Drupal, Harvest, SAP, CMS (WordPress, Drupal), API (REST, GraphQL), DevOps coordination RYAN SMITH

424-***-**** ***********@*****.*** Orlando, Florida 34787 Professional Experience

Sr. Manager, Service Optimization Programs

The Walt Disney Company Orlando, FL May 2024 – Present Directed enterprise-wide workstreams responsible for transitioning from Slack and Zoom to Microsoft 365, improving operational efficiency and reducing costs by 20%. Partnered with Microsoft on technical requirements, roadmap delivery, and deployment timelines. Acted as a liaison between Disney’s Office of the CTO and Microsoft to align tools, people, and processes globally.

Director of Product & Operations

Camber Creative Orlando, FL Aug 2017 – May 2024 Scaled product development operations for an Inc. 5000 startup, launching 27+ digital products and achieving a 90%+ sprint success rate. Authored contracts and Statements of Work (SOWs) to define scope, cost, and delivery structure across multiple workstreams, resulting in a $3M annual revenue increase and improved and profitable client delivery outcomes. Key Clients: AdventHealth, BigCommerce, Style Me Pretty, Principal & Owner, Digital Strategy and Product Operations SmithX LLC Remote Apr 2007 – Jul 2017 Founded digital consultancy, delivering end-to-end product solutions and operational frameworks for startups and enterprises. Managed distributed teams of 40+ across strategy, UX, and engineering disciplines. Key clients: Starbucks, Lions Gate Studios, and nonprofit organizations.

Previous Experience (Before 2017)

● Senior Project Manager, 10up: Delivered $500K+ CMS and web platform projects for Samsung, Fox Sports, and AARP.

● Senior Project Manager, SPINX Digital: Oversaw delivery of 10+ custom CMS solutions for enterprise clients including Merle Norman Cosmetics, LipSmacker, and NBC Universal.-

● Marketing Manager, Youth Specialties: Led digital campaigns, content, and event marketing strategies, increasing engagement and annual conference turnout.

● Director of Digital Production, The Ideation: Managed cross-functional digital teams delivering mission-aligned products for social impact organizations.

● Social Media Consultant, Plain Joe Studios: Developed content strategies and online engagement playbooks for clients seeking to scale community and storytelling impact. Education

Vanguard University of Southern California

Organizational Leadership, Sociology, and Communication – 120 credits completed RYAN SMITH

424-***-**** ***********@*****.*** Orlando, Florida 34787 Recommendations

Francisco Manalo, MBA, CSPO

Senior Director, Enterprise Apps at AdventHealth

April 13, 2023, Francisco was senior to Ryan but didn't manage Ryan directly Working with Ryan as a former client and a current colleague is a pleasure. A leader with a strong history in product, engineering, people, and operations management, Ryan is brilliant, clever, and self-driven. He is able to give confidence in a workable product, create a winning proposal, develop a rock-solid roadmap, and lead a successful execution plan because of his ability to listen, dream alongside the client, and articulate the vision. My best recommendation goes out to Ryan as a leader, fantastic teammate, and innovative collaborator. Sravani Seethi

Cloud Solution Architect at Microsoft

June 1, 2023, Sravani worked with Ryan on the same team I had the pleasure of witnessing Ryan's outstanding leadership in action. He consistently demonstrated a strong sense of purpose, inspiring our team to strive for excellence. His ability to communicate a clear vision and align our efforts towards achieving our goals was truly remarkable. Under his guidance, our team consistently exceeded expectations, and his leadership played a significant role in our collective success. Despite facing tight timelines and challenging circumstances, he always remained calm and composed, motivating the team to overcome obstacles and achieve outstanding outcomes.

Ryan's dedication, strong work ethic, ability to foster a collaborative and inclusive work environment, and outstanding interpersonal skills make him a true leader who brings out the best in those around him. Andy Stone

Product Manager

January 30, 2019, Andy worked with Ryan but they were at different companies Ryan's ability to stay on cadence and stay flexible was crucial for the fast-paced project we worked on together. There was little direction and often many requirements that needed more information, but due to a change in resources we were strapped for time with no one to really fallback on for the original requests. Ryan was great at adapting to that and stay on timeline and offer multiple solutions day to day in order us to successfully navigate the many potential minefields. The project was an immense success and a bit of a favorite at AARP, with a big thanks to Ryan for helping guide the project, front and center. Mario Aguiar

Senior Frontend Engineer

June 19, 2017, Mario worked with Ryan on the same team I worked with Ryan in 10up quite a few times, he's very enthusiastic and has a gift to dealing with clients. Even in the most stressful situations, he'll find a way to keep us motivated and on track. Nícholas Oliveira

Director of JavaScript Engineering at 10up

June 19, 2017, Nícholas worked with Ryan on the same team Ryan is a very talented Project Manager with a good understanding of technical details of every project he works on and he strives himself to understand the ins and out of each project. Besides that, he's a great person to deal and work with. Tim Wright

Managing Software Engineer with @adhocteam, author for @pearson June 15, 2017, Tim worked with Ryan on the same team Ryan is one of the best project managers I've worked with in my career. His clear communication style and trust extended to the team improves not only client relationships, but the relationships within the project disciplines. Ryan takes his team at their word and protects them from overly aggressive clients, which is one of the more valuable skills for a Project Manager to have. His combination of communication, trust, and organizational skills make him an asset to any team.

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