Customer Service Security Officer
Resume:
EDWIN WILSON
Leander, TX *****
********@*****.***
Dedicated Security Officer with 11 years personnel security experience. Well-versed in providing personal, equipment and property security in transportation facilities, warehouses, and distribution centers. Astute and skilled at identifying potential risks and using common sense in high-stress situations.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Blessed& Polished Cleaning-Lancaster, TX
July 2022 to Present
· Provide customer service regarding material and order status via phone and/or email.
· Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.
· Create, update, or maintain various reports regarding issues, orders, and sales results.
· Complete order entry or quote preparation as needed/assigned. Warehouse Worker
Medline Order Puller
August 2022 to January 2023
· Gather order information to fulfill deliveries.
· Grab ordered items from storage using barcodes and serial numbers.
· Securely wrap items before putting them in envelopes or boxes.
· Operate warehouse equipment complying with safety regulations. Warehouse Worker
FEDEX GROUND-Dallas, TX
October 2021 to July 2022
· Transporting freight within the facility.
· Lift and slide packages onto conveyer for delivery, loading of packages onto truck for delivery.
· Labeled, scanned and weighed packages, unloaded and sorted incoming packages. Security Officer
S.V.S.P.-San Francisco, CA
January 2020 to October 2021
· Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
· Monitor and Patrol interior site locations as directed by Site Post Orders
· Follow concise guidelines for all assigned posts.
· Provide high quality customer service when interacting with all guests who enter site locations.
· Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
· Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
· Identified and challenged potentially unauthorized individuals for screening and detention to prevent access to restricted areas.
Security Officer
Metro One Security Inc-San Francisco, CA
April 2019 to January 2020
· Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
· Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
· Identified violators and escorted departing personnel to guard against theft of property of client's assets.
· Moved throughout facility and among customers to remain aware of any developing security situations. Security Officer
Allied Universal Protection Services-San Francisco, CA February 2015 to August 2017
· Patrolled and monitored premises in company vehicle, on bicycle and by foot in high rise locations in downtown San Francisco.
· Generated Incident Reports as required by subordinates.
· Attended Fire Life Safety Training
· Reported and documented hourly patrols to SOC.
Education
Balboa High School
Skills
• Freight Experience
• Security
• Order entry
• Computer skills
• Distribution center
• English
• Time management
• Communication skills
• Customer service
• Forklift
• Supervising experience
• Procurement
• Assembly
• Commercial cleaning
• Floor care
Certifications and Licenses
Electrical License
December 2023 to December 2024
I have my apprentice electrician license card
Apprentice electrician license
December 2023 to November 2024
I do have my apprentice electrician license card on hand OSHA 10
OSHA 30
Pallet Jack Certification
Driver's License
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