Front Desk Receptionist
Resume:
M. Shelley Wagner
E: **************@*****.***
Exceptional interpersonal and communications skills with emphasis on superior customer service. Highly attentive, responsive, and dedicated individual with experience in confidential positions. Excellent customer-facing representative.
DC3S, Sterling Heights
Marketing and Event Planner 10/2022 – present
Defense Center for Collaboration and Synergy (DC3S)
Front desk receptionist responsible for operating the phone system, the meeting calendar, the Constant Contact email platform and planning company events.
R1 RCM, INC., Grosse Pointe
Front Desk Registrar 3/2020 – 01/2022
Ascension Ralph Wilson Center – Grosse Pointe
Using ATHENA medical portal for documentation.
Beaumont Hospital, Grosse Pointe
Emergency Room Registrar 2/2018– 2/2020
Using EPIC software to register incoming patients.
St. John Providence Health System, Detroit
Emergency Room Registrar 5/2014 – 5/2016
Warmly greet and register patients; verify and obtain demographic information for medical records and input into Ascension Health’s People Soft portal.
St. John Providence Health System, Detroit
Telecommunications Operator and Office Assistant 2/2009-5/2014
Answered/responded to all incoming and interdepartmental calls to the hospital switchboard (PBX Console System with on online directory program) promptly and efficiently, according to policy and established procedure.
Managed and used the American Messaging Pager System for approximately 450 physicians throughout hospital, as well as other equipment, such as the TDD line, language line and overhead paging system.
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