Technical Support Project Coordinator

Melissa Diaz

IT Project Coordinator

linkedin.com/in/melissa-diaz2023

*******.*******@*****.*** 929-***-**** New York, NY, US Dynamic IT professional with a strong background in information security, project management, and technical support, dedicated to enhancing organizational efficiency through innovative solutions. Expertise in implementing advanced cybersecurity measures and optimizing IT operations to align with business goals. Skilled in fostering collaboration across cross-functional teams to drive successful project outcomes and improve overall performance. SUMMARY

SKILLS

Analytical & Critical Thinking - and specific Revenue Integrity Hold Codes) 3. Knowledge of Medicare/Medicaid/Third- party Payer Guidelines 4. Clinical Documentation Review (to confirm medical necessity and accurate coding) 5. Compliance (with Federal/State regulations and payer-specific requirements) 6. Experience with Coding Systems

(Guidehouse METRIX - and workflow optimization. Customer Service & Communication – Strong interpersonal skills for patient interactions and administrative coordination. Attention to Detail – Ensuring accuracy in medical records - answer phone calls - Attention to Detail - Basic Python Programming - Circuit Board Design - communication and teamwork abilities - Communication & Interpersonal Skills - Data Analysis and Reporting - electrical troubleshooting - Mechanical Aptitude - Problem Solving - Project Management - Team Collaboration - basic computer skills - Clear Communication Skills - Closed Circuit Television - Computer & Phone Skills - Critical Thinking - customer service - Linux EXPERIENCE

Direct Support Professional THE JEWISH BOARD - Present Linux System

Linux System Fundamentals (Self-Study or Course Project) Gained hands-on experience with Linux operating systems, including navigating and managing files using the command line

Learned essential Linux commands and system tools to perform administrative tasks Practiced using terminal-based utilities, installing packages, and understanding the Linux file system hierarchy Developed problem-solving skills by troubleshooting system and user-level issues in a Linux environment Smart home system

Smart Home Alarm System Project – Tinkercad & Linux-Based Developed a simulated smart home security system using Tinkercad to design and program circuit board components Configured motion/proximity sensors to detect movement and trigger an alarm response Simulated real-time interactions between sensors, microcontroller, and output devices (e.g., buzzer/alarm) Applied basic Linux skills to understand device behavior and manage project files through the command line Strengthened foundational knowledge in embedded systems, circuit design, and automation logic PROJECTS

EDUCATION

Undergraduate Certificate in Information Technology Essentials

[DeVry University], [Online] — [November, 2025]

Undergraduate Certificate : Info Technology Essentials DeVry University Oct 2025 Covered core IT topics including networking, cybersecurity fundamentals, operating systems, and technical support Gained hands-on experience with troubleshooting, system configuration, and basic scripting Associate's degree in Information Technology DeVry University Sep 2024 - May 2025