Data Entry Customer Service

ROSIE BROADWAY

**** ******* ******, ********, ** 75180 214-***-**** *************@*********.***

Professional Summary

Detail-oriented and dependable healthcare support professional with over a decade of experience in data entry, patient services, and laboratory processing. Proven ability to manage sensitive information with accuracy and confidentiality, while providing exceptional customer service in fast-paced environments. Skilled in medical data systems, HIPAA compliance, and lab operations, with a track record of supporting patient care and organizational efficiency.

Skills

- Data Entry & 10-Key

- Microsoft Office & Word

- General Office & Customer Service

- EPIC, AS400, Jim's System

- Typing: 35-40 WPM

- HIPAA Compliance

Professional Experience

Town Park LLC - Visitor Management Concierge

Jan 2024 - Present

- Greet and assist patients and visitors at the hospital entrance

- Enter patient data accurately into the hospital database

- Maintain HIPAA compliance and protect patient privacy

- Escort families to appropriate departments

- Provide information regarding facility and services ProPath - Cytology Processor II / Data Entry

Feb 2019 - May 2023

- Received and organized daily specimen deliveries from FedEx and UPS

- Scanned, screened, and separated various specimens (blood, urine, swabs)

- Verified identifiers including DOB, SSN, and patient name

- Processed and tested specimens using T5000, T2000, and Tomcat systems

- Prepared microscope slides for examination

- Converted from temp (Feb 2019) to full-time employee (Aug 2019) Next Health - Data Processor II

Mar 2016 - Feb 2018

- Managed daily lab intake of blood, urine, and swab specimens

- Verified sample accuracy and demographic match

ROSIE BROADWAY

1741 Patrick Circle, Mesquite, TX 75180 214-***-**** *************@*********.***

- Entered and updated data in system daily

- Ensured all specimens were billed correctly and documented (EOB) LSO (Lone Star Overnight) - Data Entry / Sorter

Oct 2013 - Feb 2016

- Sorted, coded, and weighed packages for correct routing

- Entered data and package details accurately

- Maintained productivity across department functions

- Used scanners for identification and logistics

- Generated manifests and applied labels for dispatch Caremark RX PMB - Customer Service Rep II / Data Entry Nov 2004 - Jun 2013

- Explained prescription benefits and eligibility

- Resolved billing and payment issues

- Assisted retail pharmacies with claim processing

- Handled high-volume inbound calls with excellent service

- Trained new employees during peak seasons

- Specialized in Medicare Part D and prior authorizations Education

Philander Smith College - Attended Aug 1984 - May 1985 Lee Senior High School - Graduated May 1984

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