Fiber Optic Customer Service

AURANGZEB

SUMMARY

Dynamic and results-oriented Telecommunication Expert with over 12

years of experience in fiber optics, network design, and field supervision. Adept at leading teams, managing complex projects, and delivering exceptional customer service. Recognized with multiple awards for outstanding performance and professionalism. Skilled in troubleshooting, installation, and maintenance of telecommunication systems, ensuring minimal signal loss and high operational efficiency. Seeking to contribute expertise in a challenging and growth-oriented environment.

EXPERIENCE

Network Supervisor, 01/2023 - Current

Omed Group - Saudi Arabia

Assistant Technical Engineer, 01/2021 - 01/2023

SCO O&M / PTCL Development, Fiber Home Pakistan - Pakistan Assistant Transmission Supervisor, 01/2012 - 01/2019 Nayatel (Pvt.) Ltd - Islamabad, Pakistan

LANGUAGES

CONTACT INFORMATION

Address: Riyad, Saudi Arabia 12771

Phone: +966*********

Email: ********.*****@*****.***

Supervise network installations and maintenance projects, ensuring SKILLS adherence to quality standards and timely completion

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Configure and troubleshoot various routers, including TP-Link, Linksys, Netgear, and Huawei

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Oversee the installation of CAT5, CAT6, and WLAN networking systems, ensuring efficient operation

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Planned and executed projects in the OSP department, including fiber cable laying and route design

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Maintained and troubleshot analog and digital telecommunication systems to ensure smooth operations

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Managed FTTH (Fiber to the Home) projects, ensuring seamless delivery of internet, telephone, and video services to customers

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Achieved three fast-track promotions due to exceptional performance and dedication

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Recognized with 'Best Customer Service' and 'Shining Star' awards for exemplary contributions

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English: Urdu:

Arabic:

• MS Office

• Excel

• Word

• Windows 7

• OTDR equipment operation

• JDSU

• EXFO

• Aterna

• RF Power Budget Preparation

• Fiber optic splicing

• Network setup

• Maintenance

EDUCATION

Intermediate, 01/2008

Allama Iqbal Open University - Islamabad

Matriculation, 01/2004

Mir Pur Board - AJK

AWARDS

REFERENCES

Available upon request.

TRAINING

• 'Best Customer Service' Award (Multiple Times)

• 'Shining Star' Award (Twice) for outstanding contributions Fast-track promotions (Three) at Nayatel based on performance and evaluation

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• 3-Month FTTH Network Diploma, Nayatel (Pvt.) Ltd Ducting and Cabling Training (UTP, PVC, OFC Laying, Jointing, Troubleshooting), Nayatel (Pvt.) Ltd

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• 2-Month Electrician Course, CTTI Islamabad

Fiber Optic Equipment Training: Splicing Machines (Fujikura 50S, 60S, 80S, 90S+), OTDR, Power Meter, VFL

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Contact this candidate