Data Center Customer Service

Tjeyla Osborne

Red Oak, VA ***** *********@*****.*** +1-434-***-**** http://linkedin.com/in/tjeyla-osborne-3a4793306

Professional Summary

Proactive and detail-oriented professional with experience in data center operations, security protocols, and customer service. Proven ability to safeguard assets, monitor facilities, and respond effectively to incidents. Strong technical background in hardware maintenance, cybersecurity foundations, and risk mitigation strategies.

Work Experience

Self-Employed Remote / South Hill, Virginia November, 2024 – Present

Provided remote and in-person tech support for individuals and small businesses

Diagnosed and resolved hardware and software issues across Windows and Mac systems

Assisted with printer setups, email configurations, device troubleshooting, and basic networking

Delivered customer-friendly solutions while maintaining a professional support experience

Helped clients improve tech workflows, increase uptime, and reduce recurring IT issues

Online Grocery Pickup Associate Walmart, Christiansburg, VA Aug 2023 – Apr 2024

• Monitored storage areas to prevent unauthorized access and ensure product security.

• Verified customer orders and identification during pickup to prevent fraud or theft.

Athletic Dining Hall Associate Virginia Tech, Blacksburg, VA Jan 2022 – May 2023

• Maintained a secure dining environment by monitoring entry points and identifying safety concerns.

• Ensured proper food handling and sanitation protocols.

Education

High School Diploma Randolph Henry High School, Charlotte Court House, VA

Cybersecurity & Networking Foundations Southside Virginia Community College, South Hill, VA

Microsoft DC Academy Aug 2024 – May 2025

Certifications

CompTIA A+

CompTIA Security +

Skills

Security Monitoring • Incident Reporting • Access Control Systems • Emergency Response • Risk Assessment • Conflict Resolution • Hardware Maintenance • Data Center Safety

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