Information Technology It Operations

Chimsom Obiora

**************@*****.*** 443-***-****

Baltimore, MD 21234 linkedin.com/in/chimsom-obiora-41102b349 OBJECTIVE

Aspiring Information Technology professional seeking an internship to apply technical expertise in business process optimization, cybersecurity, and IT operations. Passionate about leveraging automation, data analytics, and risk management to improve efficiency and security in enterprise environments. EDUCATION

August 2024 – Present

Towson University Towson, MD - Bachelor of Science in Information Technology August 2022 – May 2024

Baltimore City Community College Associate of Science in General Studies SKILLS

• Programming Language: Java

• IT Operations & Security: Pattern Recognition, Compliance Management, Service Management

• Interpersonal skills: Public speaking, customer service, strong work ethic, multitasking, organization and leadership EXPERIENCE

February 2023 – Present

Certified Medication Technician, Citadel Health Care Baltimore, MD

• Ensured accuracy and compliance in patient documentation, showcasing meticulous attention to detail essential for effective IT data management and maintaining operational efficiency in healthcare systems.

• Collaborated effectively with multidisciplinary healthcare teams, demonstrating excellent communication, interpersonal, and teamwork skills to achieve shared objectives and improve overall patient care outcomes.

• Maintained strict confidentiality of sensitive patient information, highlighting a strong understanding of privacy regulations, data protection standards, and adherence to security protocols in healthcare. July 2022 – September 2023

Store Protection Specialist, Ross Stores Baltimore, MD

• Developed an in-depth understanding of security protocols and system monitoring, ensuring robust asset protection and secure operations through proactive analysis and risk mitigation strategies.

• Developed technical expertise to identify vulnerabilities, applying attention to detail and effective measures to safeguard critical assets and maintain system integrity.

• Developed comprehensive incident reports, effectively documenting findings and communicating actionable insights to stakeholders, ensuring informed decision-making and continuous operational improvement. PROJECTS

Technical Applications in Business & Process Improvement

• Software in Accounting: Implemented automation tools to enhance financial auditing and compliance tracking.

• Process Optimization in Finance: Developed workflow automation scripts to streamline fraud detection and reporting.

• Manufacturing & Operations Management: Researched smart factory systems (Volkswagen case study) and logistics efficiency strategies.

• Security & Information Systems: Applied machine learning-based monitoring techniques for system optimization and data protection.

• Business Process Improvement (BPI): Conducted workflow assessments using Six Sigma methodologies to reduce inefficiencies.

• Case Study on Walmart Process Optimization: Evaluated automation strategies, inventory tracking improvements, and customer experience enhancements.

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