Shift management shift leader
Resume:
Angela Davis
Houston, TX *****
**************@*****.***
Professional Summary
Accomplished shift manager with 15+ years of experience in the food service industry, specializing in team leadership and customer service excellence. Proven track record in managing operations, training staff, and ensuring high-quality service in fast-paced environments. Skilled in inventory management, cash handling, and menu planning, with a commitment to fostering a positive team atmosphere and enhancing customer satisfaction. Certified in food safety and dedicated to maintaining operational efficiency.
Willing to relocate to: Houston, TX - Missouri City, TX - Pearland, TX Authorized to work in the US for any employer
Work Experience
Crew Leader
Sonic Drive-In-Houston, TX
July 2023 to Present
1. Customer service representative
2. Making sure order preparation is completed before it goes out to customers 3. Customers are always right
4. Cash handling and balancing money properly while delivering food in a timely manner for customers 5. Stocking inventory and placing orders in the system for accurate inventory for store items 6. Also making sure that each shift is ran correctly and with enough employees with a positive attitude So we can all Team2Gether as 1
Shift Manager
Pizza Hut-Houston, TX
April 2022 to July 2023
1. Opening the store making sure cash is balance, properly counting out and making cash registers for my cashier closing manager same things
2. Maintaining my crew that is scheduled to work
3. Refunds schedules,counting inventory and ordering the product that is needed for my store 4. Also provide GOOD CUSTOMER SERVICE TO ALL AND MAKING SURE MY TEAM IS TRAINED AND READY TO WORK A SHIFT AND BE COMFORTABLE WHILE
Teacher Aide
Beatrice Mayes Institute-Houston, TX
October 2021 to January 2022
My job was to assist the teachers while helping her keep her class in order Department Manager
Walmart-Pearland, TX
February 2019 to March 2021
My Position was to stock shelves check inventory coming in and out,making sure I have product and maintaining good customer service also maintain a solid dependable crew and scheduling Floor Supervisor/Florist
Kroger-Pearland, TX
August 2011 to June 2018
Cash handling register
Cashing checking
Refunds
Wiring money/western union
Walking the floor making sure that my customers are satisfied and my workers are ok and able to provide Good Customer Services for every shift
I also worked in the e floral department making flowers arrangements and keeping up with the days flowers
Education
High school diploma
Lake Charles Boston - Lake Charles, LA
August 1999 to May 2003
Skills
• English
• Supervising Experience (10+ years)
• Guest Services (10+ years)
• Sales (10+ years)
• Experience with children (10+ years)
• Teaching
• Microsoft Office
• Food service
• Expert
• Guest services (10+ years)
• Serving
• Food production
• Cash Handling (10+ years)
• Hospitality (Less than 1 year)
• Food safety (2 years)
• Purchasing
• Retail sales
• Shift management (10+ years)
• Customer service (10+ years)
• Menu planning
• Cash handling
• Retail Management (2 years)
• Menu Planning (10+ years)
• Supervising experience (10+ years)
• Supervising experience
• Merchandising
• Cleaning Experience
• Cash register
• Team management
• Food preparation
• Micros POS
• Pricing (5 years)
• Culinary experience
• Merchandising (10+ years)
• Communication skills
• Food service management
• Management (2 years)
• Microsoft Word (5 years)
• Classroom experience
• Sales Management (10+ years)
• Food preparation (10+ years)
• Food Production
• Leadership
• Inventory management
• Sales
• Com
• Cooking
• Aloha POS
• Retail Sales (10+ years)
• Maths (9 years)
• Food handling
• Management
• Negotiation
• Kitchen management
• Profit & Loss
• POS (10+ years)
• Inventory Control (6 years)
• Serving (10+ years)
• Food handling (10+ years)
• Warehouse experience
• Cooking (10+ years)
• Restaurant experience (10+ years)
• Leadership (10+ years)
• Banquet Experience
• Food industry
• Store Management Experience (9 years)
• Sales management (10+ years)
• Computer skills
• Restaurant experience
• Data entry
• Hospitality
• Floral Design
• Kitchen experience (10+ years)
Certifications and Licenses
ServSafe
Food Handler Certification
Driver's License
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