Customer Service Agent

Rojaye Cohen

Paradise Norwood St. James

Email: *************@*****.***

Telephone: 876-***-****

Objective:

To work in a supportive environment that will utilize my current qualifications and skills to enhance my abilities to reach my fullest potential in delivering quality and being a strong, valuable and reliable asset to your company.

Experiences:

Customer Service Agent

Sutherland Global Services

Kingsland 10

Manchester

(October 11, 2021- June 2023)

As a customer service agent, I was responsible for providing exceptional customer service and technical support while taking inbound calls.

I was multi-skilled, so I was able to work in 3 different departments with ease and meet the targets set for the week.

I was also a part of teams, so as a team player, one of my duties was to assist my team mates on any issue they might have and are not aware of.

Also making sure I solve all or almost all of my customers’ issues so I can get a good grading and improve the team’s statistics.

Accounting Assistant

Marathon Insurance Brokers

46 Trinidad Terrace

Kingston 5

(June 2023- July 2023)

As an Accounting Assistant I had to do bank reconciliation and balance transactions done by the company in the year of 2021.

Customer Service Agent

Intouch CX

1A Pimento Way

Bioprist Knowledge Park

Saint James

(May 20, 2024 - December 2024)

As a customer service agent, I was responsible for providing exceptional customer service and technical support while taking inbound calls, chats and emails.

Also making sure I solve all or almost all of my customers’ issues so I can get a good grading and improve the team’s statistics.

Customer Service Reservation Chat Agent

Contax360

1 Mangrove Way,Freeport

Saint James

(February 10, 2025 - May 2025)

As a customer service reservation chat agent, I was responsible for providing extraordinary customer service while I take chats.

Also making sure I solve all or almost all of my customers reservation issues so I can get a good grading and improve my overall statistics as well as team's.

Education & Qualifications:

Spaldings High School (2014-2018)

Information Technology Grade 3 - 2018

English Language Grade 3 - 2018

Principles of Business Grade 1 - 2018

Principles of Accounts Grade 2 - 2018

Skills:

Customer Service Skills

Active Listening and Communicating

Problem Solving

Inter-Personal Relationship

Computer Literate

Time Management

References:

Available upon request

Contact this candidate