Success Manager Customer

Jeffrey Appiah

+233********* New Weija, Weija Gbawe, Accra ***********@*****.***

Professional Summary

An efficient and experienced team player with passion to contribute to development goals successfully, with a proven record of taking initiative and maintaining accuracy. With a mastery of the English language and communicate at all levels of understanding Professional Experience

Trive Company Limited Accra

Customer Relations and client Specialist Jan 2024 - date

• Successfully onboarded over 300 hotels and airlines using the backend of the application software within a month.

• Managed and maintained data for over 500 hotels and airlines using Microsoft excel.

• Successfully entered and updated data for various airlines and hotels to maintain effective up- to-date communication to customers.

• Selected to train team members due to excellent presentation and communication skill

• Promptly assist management to provide solutions to complex management issues through presentation and discussion

Ghana Association of The Church of Jesus Christ of Latter- Day Saints, Africa West Area Accra Perpetual Education Fund Loan Coach Nov 2022- Jan 2024

• Successfully resolved over 50 customer-related issues daily by painstakingly guiding them using phone calls and zoom links.

• Effectively reached out to and engaged with more than 1000 clients within a month, promptly addressing their inquiries and issues.

• Discussed and applied 72 incentives for qualified clients in 3 months.

• Created and escalated complex cases to top management to be resolved and follow up with it to prevent reoccurrence and ensure customer satisfaction.

• Established a setting that has significantly improved customer relations, elevating satisfaction from 50% to 96%.

Education

University of Education, Bachelor of Arts, Political Science Education Winneba Sept2019- Sept2023

Mfantsipim School, General Arts Cape Coast

Sept 2013-May 2016

Leadership

Latter Day Saint Students Association, University Of Education, Perez University Winneba President Jan 2021- Nov 2023

Core Competencies

Teachable, Fast Learner, Time Manager, Adaptable, Presentation Skills, Problem Solver, Proficient In Microsoft Suit, Excellent Communication, Ability To Multitask, Computer Literate And Work Under Pressure.

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