Customer Service Supply Chain
Resume:
Elena Rabiola
Manager/Estimator/Customer Service
Arlington Heights, IL 60004, Arlington
Heights, US, 60004
*********@*****.***
Estimator with over 5 years of experience in the collision repair industry, proficient in utilizing Tesla EPC and I-CAR certification to enhance customer service and financial oversight. Demonstrates analytical skills in optimizing supply chain processes and project management, ensuring quality assurance and operational excellence. Committed to driving innovation and advancing vehicle management through strategic collaboration and process improvement. Employment history
Sep 2024 - Apr 2025
Parts Manager/Estimator
Superior Collision Custom at Glenview, IL
Dec 2023 - Sep 2024
Parts Manager
Crash Champions at Rolling Meadows
Apr 2023 - May 2023
Body Shop Apprentice
Napleton Buick & GMC at Schaumburg, IL
Feb 2023 - Apr 2023
Body Shop Technician
Wheel Inn at Wheeling, IL
• Took off bumpers and reassembled front and rear bumpers
• Used Body filler and a DA hand Sander
• Worked closely with mentors to understand project objectives Coordinated parts procurement, improving delivery timelines and project efficiency. Resolved parts issues with management and vendors, enhancing workflow. Distributed parts to technicians, ensuring seamless operations. Utilized CCC platform for accurate estimates, optimizing resource allocation. Managed inventory for timely parts availability, reducing delays significantly. Forecasted demand through sales analysis, minimizing surplus stock. Built supplier relationships for better negotiations and supply chain efficiency. Mentored junior staff, promoting teamwork and leadership. Assisted in vehicle repairs, enhancing service efficiency and reducing turnaround time. Collaborated with technicians to diagnose issues, improving repair accuracy and satisfaction. Delivered exceptional customer service, addressing inquiries and building client relationships.
• Completed semi-skilled and skilled work under supervision of fully qualified professionals. Nov 2021 - Feb 2022
Parts and Dispatch Manager
Dakota Automotive at Arlington Heights, IL
Jan 2020 - Nov 2021
Assistant Owner Loyalty Manager
Arlington Nissan at Arlington Heights, IL
• Streamlined daily operations by identifying inefficiencies in workflow processes then implementing solutions designed to improve overall performance.
• Supported owner by handling various administrative tasks, such as managing correspondence and maintaining accurate records of important documents. Education
Feb 2024
Associate of Arts: Collision Technician
Lincoln Technical Institute at Melrose Park, IL
I-CAR Certification Collision Repair • 4.0 GPA President's List Courses
Tesla EPC Certification
Tesla
Collision Repair Certification
I-CAR
Skills
Tesla EPC I-CAR
Estimating Customer Service
Quality Assurance Process Improvement
Project Management Service advisor
Oversaw parts inventory management, ensuring optimal stock levels and reducing backorders, which enhanced customer satisfaction. Implemented a streamlined dispatch process, improving delivery accuracy and reducing turnaround time for customer orders. Analyzed workflow efficiency, identifying bottlenecks and executing solutions that led to noticeable improvements in operational productivity. Expert Expert
Expert Expert
Expert Expert
Expert Skillful
Team Collaboration
Expert
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