Customer Service Inventory Management

Daniella C. Barth

PHONE: (***) ***–**** LOCATION: Chicago, Illinois EMAIL: *.*****@**********.*** PROFESSIONAL PROFILE

I am a modern & ultra savvy worker committed to pursuing a professional career in business operations. I show an extensive range of abilities - including over eight years of customer service, five years of sales & two years of logistics. Having received my MSBA has given me the ability to proactively problem solve while communicating complex concepts clearly. In past roles, I was recognized for my resourcefulness, always seeking opportunities to enhance operations through innovation and efficiency. I value teamwork and take the initiative to ensure compliance, improve security practices, and foster professional growth. As I am at the early stage of my career, my first goal is to become an advocate for your company providing impactful contribution. RECENT EXPERIENCE

Operations Supervisor (Hub) UPS Nov 2024 - Dec 2024 (Seasonal) Supported dispatch activities ensuring compliance with planning procedures. Prepared and filed paperwork; watched and reported on tractor loads and contractor performance. Promoted productivity and accuracy during yard control duties. Coordinated tasks with peers for efficient operations.

Inventory Management Coordinator (Individual Contributor) Meredith Jaye Jul 2024 - Nov 2024 Managed setup and oversight of a month-long annual warehouse sale event. Provided delivery and inventory management services across multiple store locations. Collaborated with digital marketers and stylists to promote new products. Technical Writer Towards Dev Sep 2023 - Mar 2024 Authored comprehensive articles on building machine learning models for business analysis. Developed templates, graphic illustrations, and procedural visualizations to streamline content efficiency. Created algorithm code script, annotated definitions, and case scenarios to enhance clarity and workflow.

Student Tutor (Statistics) Grand Canyon University & San Diego State University Apr 2023 - Dec 2023 Customized teaching methods to suit undergraduate students’ needs. Documented workflow procedures using Microsoft Word and Excel. Delivered education on statistical concepts through verbal and written materials. Graduate Student (Relocation) Grand Canyon University Aug 2022 – Dec 2023 Enrolled as a graduate student while moving from Phoenix, AZ to Chicago, IL. Logistics Operations Specialist Amazon Logistics May 2021 - Aug 2022 Developed key processes and metrics for new operations. Analyzed data to resolve real-time escalations and implemented efficient strategies. Created reports, templates, conversion tools, and process maps for training materials. Improved +10 delivery station performance metrics by 30%-35%. Stabilized productivity and inventory management processes cumulatively by 62.59% to 91.30%. Physical Therapy Aide Spooner Physical Therapy Nov 2020 - Apr 2021 Perform administrative duties. Teach and instruct exercises to patients accumulating a successful rehabilitation process. Received Google review for providing a great patient experience. Sales Associate Orangetheory Fitness, J Jill, One Stop Nutrition, Hi-Health Dec 2016 - Mar 2020 Recognized for sales performance while performing administrative tasks, promoting services and learning products. Built customer relationships with ease.

EDUCATION

Grand Canyon University

Master of Science (M.S.) Business Analytics 2023 GPA: 3.74 Bachelor of Science (B.S.) Exercise Science, Public Health 2019 ACSM-CPT East Valley Institute of Technology (EVIT)

Technical Certification (CTE) Pharmacy Technician 2015 Arizona State Board of Pharmacy Trade Education Culinary Arts Program 2014 NRA -ServSafe SKILLS & TECHNICAL COMPETENCIES

Logistics Management – ERP software, parcel & warehouse management systems, reporting, delivery management reporting Process Optimization - Process mapping, compliance & risk management Leadership & Team Work – Servant Leadership, peer training, team building skills Data Entry & Management – Detail Oriented, data cleaning & integration strategies, data quality & security protocols Project & Stakeholder Management - Collaboration & communication software: Asana & Slack. Task management Technical Writing & Documentation - SOPs, custom formatted reports, training materials, graphic illustration Business Intelligence & Data Visualization - Power BI (adv.) metric dashboards, PowerPoint (adv.) presentations, Adobe Creative tools

*References, Previous Work History & Certifications/Licenses, Portfolio, Projects & Publications are readily available upon request