Customer Service Fulfillment Associate
Resume:
Kannapolis NC, *****
******************@*****.***
Shaneia S. Deberry
SKILLS
Adept at problem-solving and delivering excellent customer service, I apply critical thinking with strong attention to detail. Experienced in troubleshooting and possessing excellent communication skills, I am also proficient in Microsoft Office Suite. My work style is disciplined, careful, and focused.
EXPERIENCE
Amazon,Charlotte NC — Amazon Fulfillment Associate - Inbound/Outbound Problem Solving, Stowing, and Packing. 12/2024 - PRESENT
● Investigate and resolve discrepancies or issues related to received inventory (inbound) and outgoing customer orders (outbound).
● Utilize problem-solving tools and resources to identify root causes and implement effective solutions.
● Communicate effectively with team leads, managers, and other departments to resolve issues promptly.
● Document problem-solving steps and outcomes accurately.
● Scan and accurately place items into designated storage locations within the warehouse.
● Meet or exceed established productivity and quality targets.
● Operate hand-held scanners and other warehouse equipment safely and efficiently.
Publix, Moncks Corner SC — Deli associate
10/ 2023 - July 2024
● Monitor product levels and communicate any shortages to management.
● Proficient in operating point-of-sale (POS) systems to process customer transactions accurately.
● Ability to use inventory management systems to track product levels and assist with ordering.
● Ability to troubleshoot minor technical issues with deli equipment and report more complex problems.
● Take and prepare customer orders accurately and efficiently, including sandwiches, salads, and custom platters.
EDUCATION
South Iredell High School,Statesville NC — HighSchool Diploma 08/2018 - June/2022, Statesville NC
High School Diploma, activities and clubs included: Chess Club, ROTC, Checkers, Computer Science and Coding.
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