Customer Service Rep

DAMON CARROLL 210-***-**** ********@*****.*** SKILLS & ABILITIES Respected and self-motivated professional with more than 27 years of customer service experience. I have strong customer-relation and decision-making skills. Diligent work ethic and flexibility. EXPERIENCE January 2000 through present City of San Angelo Sports Official Referee football, officiate basketball, umpire softball. July 2019 – April 2024 Blue Cross Blue Shield Customer advocate Receiving inbound calls with members seeking to make their monthly payments. Change their primary care doctor, go over processed claims, assisting with benefits for their insurance for procedure with deductible and out of pocket expenses, helping with pharmacy medications. November 2016 – July 2019 Performant Corporation Customer service rep Taking inbound calls with customers that are trying to receive forbearance or hardship or deferment for their student loans or taking payments for their delinquent loans. October 2014 – September 2016 Sitel Corporation Customer service rep Taking inbound calls helping customers with their accounts by taking payments or offering plans to help make their account more beneficial. September 2013 – March 2014 Sitel Corporation Manager, Capital One (supervisor) Managed a group of agents. Completed daily paperwork. Maintained a cohesive work environment.

December 2005 – November 2012 Sitel Corporation Team Manager (Capital One) Required to maintain a team of 16 agents. Monitored team calls to between agents and customers, coached those calls and then provided valid feed back to the agent. Maintained employee folders which included, contact logs, SKEPS (Skill Knowledge Enchantments Plans), scorecards and attendance records. Increased morale was recorded by outstanding team attendance. COMMUNICATION Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with peers and subordinates. REFERENCES Tavori White – Executive Frontier Communications 325-***-**** Joey Gandar – Principle San Angelo ISD 325-***-**** Tammy Padron 325-***-****. Nicu nurse