Quality Control customer service
Resume:
Crystal fuhr
Quality Project Supervisor
Toledo, Ohio, United States
***********@*****.***
WORK EXPERIENCE
April 2019-Current
Quality Project Supervisor
Stratosphere Quality
Toledo, Ohio, United States
• Perform site visits conducting LPA's and IPA's
• Oversee Project Supervisors at several plants, JNAP, SHAP, TNAP, TSAP, Warren Truck, Mack, Toluca, Saltillo Van, Brampton, and Windsor.
• Manage Project Supervisors ensuring they complete their daily duties. Including roster completion, scheduling, audits, and end of shift reporting.
• Train and educate Project Supervisors on proper procedures and supporting the work of team members.
• Review projects for evidence that best practices are being implemented effectively and understood on all levels.
• Establish and maintain close communication with our customers. October 2011-October 2018
Quality Auditor Toledo Molding AND Die
East Gypsy
Bowling Green, Ohio, United States
• Serve as a technical liaison between quality control and other departments, vendors, and employees.
• Reporting and recording any quality or nonconforming issues.
• Oversee quality and quality related functions.
• Measure dimensions of products to verify conformance to customer specifications, using several different measurement tools.
• Read and interpret data, manuals or other materials to determine specifications, inspection, and testing procedures, adjustment methods, certification processes, and measurement instruments required.
• Recommend necessary corrective actions, based on my inspection results.
• Monitor production operations to ensure conformance of customers specifications.
• Complete internal audits to verify conformance.
• Inspect and give approval of outgoing products confirming all necessary tests were completed and passed.
• interpret test results, and compare them to established specifications and control limits.
• Write technical reports such as deviation reports, testing protocols, and trend analyses EDUCATION
-Current
Owens Community College
United States
Business Management / Owens Community College
Present
• Business Management
SKILLS
Auditing Corrective Action Internal Audit Quality Control Testing Detail Oriented Certified Quality Engineer (CQE) Problem Solving Skills Customer Relations Data Entry Data Quality Food Safety Food Services Injection Molding Leadership Lean Manufacturing Machining Manufacturing Microsoft Office Organizational Skills Quality Metrics Schematics Restaurant Protective Services Stratosphere Warehousing Project/Program Management Quality Management Best Practices Project Tracking Molding Processes Production Control Trend Analysis Reporting Skills Protocol Analysis Resource Management Resolve Customer Issues Needs Assessment Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Outlook Plastic Injection Molding People Management Performance Reviews Staff Motivation Safety Standards Administrative Skills Schedule Development CERTIFICATIONS
Safety Certification
Certified Quality Technician
Food Safety Certification
Certified Quality Engineer
Assessments
Management & leadership skills
Planning & execution
Planning and managing resources to accomplish organizational goals Full results
Impact & influence
Choosing the most effective strategy to inspire and influence others to meet business objectives Basic maintenance and repair
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Manufacturing skills
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Data entry
Attention to detail
Maintaining data integrity by detecting errors
Customer focus & orientation
Responding to customer situations with sensitivity Food service
Customer situations
Identifying and addressing customer needs in a food service setting Work motivation
Level of motivation and discipline applied toward work Work style
Reliability
Tendency to be reliable, dependable, and accountable at work Tendency to be reliable, dependable, and act with integrity at work Security guard skills
Assessing risks, enforcing security standards, and handling complaints HONORS & AWARDS
Critical thinking
Complex problem solving, and decision making
Dedication to maintain and protect quality standards Excellent attention to small details
Knowledgeable of quality control standards
Excellent reading and writing comprehension
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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