Software Engineer Product Manager

Abey Philip

954-***-**** / ***********@*******.*** / Austin, TX

https://www.linkedin.com/in/abey-philip-88520738/

Highly technical & goal-oriented engineer with over 20 years of proven leadership expertise across Finance / Technical / Telecom domains seek exceptional & challenging opportunity. Summary

• Expertise in support & maintenance of SLA 5 nine / high availability business critical systems.

• Adept at analyzing highly technical concepts & conveying to non-technical audience.

• Well versed at influencing w/o authority & effectively interacting with cross functional teams.

• Fast learner with remarkable adaptability who thrives in a high stress environment.

• Exceptional focus, problem solving, root cause analysis skills.

• Stellar negotiation, communication & analytical skills backed by proven, recognized experience.

• Skilled in Kenan FX billing & CRM platforms, Comverse IN provisioning platform, Unix/Linux, Shell Script, PL/SQL, Oracle, JIRA, Confluence, UC4/ BMC Control M automation tools, Tableau, Visio, PowerBI, 1099 (K/C) data modelling, Product Engineering, System Analysis, Agile Methodology & Scrum Process Mastery, Figma tool, Big Query, Cloud fundamentals, Postman tool, Miro tool, Data Dog tool

Experience

Apex Fintech Solutions, Austin Feb 2024 – Jan 2025 Senior Technical Product Manager

(Advisory Business)

• Served as a liaison between the application teams and the product organization for strategic initiatives, feature development, and technical stories in the advisory business.

• Orchestrated strategic initiatives that increased feature uptake by 30%, demonstrating strong product vision and stakeholder engagement.

• Lead agile development and launch of the Astra web UI tool, significantly enhancing user experience and boosting customer satisfaction by 25%.

• Optimized engineering processes to achieve a 40% increase in productivity.

• Excel in versatile leadership roles like TPM, BSA, Scrum Master & ensure exceptional delivery of key projects.

• Provided leadership in defining project priorities and story development for multiple engineering teams in an Agile/Scrum setting, improving team efficiency and project output.

• Oversee program management for numerous complex projects through the entire SDLC, providing meticulous execution, consistent status updates, and coordination under stringent deadlines. PayPal Inc, Austin TX Jun 2018 to Mar 2023

Senior Business System Analyst

• Spearheaded product engineering initiatives within the FADS team at PayPal, ensuring comprehensive understanding and execution of requirements across Tax Policy, PayPal Credit, and Risk and Compliance divisions.

• Expertly elicited and analyzed stakeholder requirements, authored user stories, and established acceptance criteria to align with IRS filing standards including 1099s, FATCA, and CRS.

• Led complex cross functional deep dive sessions, discovery workshops, workflow analysis, surveys, BRD preparation, creation of use case scenarios & conduct impact/risk analysis.

• Championed the design, development, and implementation phases of projects by facilitating SCRUM ceremonies, driving UAT, and managing dry run and closeout stages, ensuring high compliance and precision

• Acted as the Directly Responsible Individual (DRI) for Tax Policy compliance, effectively coordinating with global vendors such as OneSource, Lexis Nexis, and Amdocs to ensure adherence to policy and regulatory standards.

PayPal Inc, Austin TX Jun 2015 to May 2018

Lead Software Engineer, Global Billing & Payments

• Lead highly business critical integrations, migrations & upgrades of WJU data center, Kenan FX, Oracle 19C, HyperWallet, Braintree, iZettle merchant onboarding onto PayPal systems.

• Ensure payment run completion with minimal fallouts for diverse set of customers.

• Spearheaded data quality and cleanup efforts post-analysis, ensuring data accuracy.

• Responsible to make sure all bill run/payments run completes with minimal fallouts; 7 bill cycles and 2 payments run per month for different set of customers constituting USD 24M across the globe. eBay Inc, Austin, TX Jun 2011 to May 2015

Software Engineer, Global Billing & Payments

• Supported multiple bill cycles and payment runs, automating production jobs and providing E2E reconciliation support.

• Collaborated with Product Development and accounting teams to ensure seamless payment gateway operations

IBM, Kerala, India Sep 2005 to Mar 2010

IT Specialist, Business Ops

• Technical Head leading all business functional areas & IT systems for the entire Airtel network in Kerala State Circle.

• Trusted POC for all escalations related to provisioning, billing & CRM process. Reliance Infocom, Mumbai, India Mar 2004 to Aug 2005 Team Lead, Provisioning operations

• Lead telecom prepaid operations segment using Comverse IN platform.

• Part of core engineering team to transform requirements (mobile plan/tariffs) into products. Shyam Telelinks, Jaipur, India Aug 2002 to Mar 2004 Application Support Engineer

• Worked InTouch IN systems for prepaid telecom business supporting business requirements.

• Maintain operational tasks by coordinating with core technical teams. Awards & Recognitions

PayPal 6 Spot Awards, 20+ Bravo awards

IBM India 2008 Nationwide Top performer

Airtel India Honored for significant client contributions Shyam Telelinks 2003 Best Technical Employee Award Education

Bachelors in Computer Science (1999)

Mahatma Gandhi University, India.

Citizenship

USA

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