Customer Service Experience

Angela M. Cook

*********@*****.***

●

**** *. ***** ** . ******, MN 55378 952-***-****

Objective

To obtain a position in a strong growing client and employee focused company with opportunities for advancement. Customer service is the rule, not the exception, allowing for strong customer relations and retention.

Professional Experience

Engle's Roseville, MN

P.C.A. April 2020– Current

● Assist clients with daily tasks such as dressing and showering.

● Grocery shopping with client whenever needed.

● Cook meals and snacks with client.

● Transport clients to doctor’s appointments and maintain current medical files.

● Maintain a clean and orderly home.

● Keep up with household laundry.

● Medications set-up and administration.

Halo Wayzata, MN

P.C.A. June 2014 – Current

● Assist client with daily tasks.

● Grocery shopping weekly.

● Cook meals and snacks daily.

● Transport clients to doctor’s appointments.

● Maintain a clean and orderly home as well as fixing broken things and gardening. Gander Outdoors Lakeville, MN

Operations Specialist Dec. 2017 – March 2019

● Remain up-to-date on and demonstrate working knowledge of the job - effectively utilize internal processes, systems and technology, and participate in training relevant to position.

● Maintain confidentiality in sensitive matters and information.

● Maintain all paperwork and procedures for hiring, BATFE, cash office and payroll.

● Assist auditing for areas of Osha and ATF compliance.

● Manage all aspects of accounting, operations, compliance, and shrink reduction. Firgun Day Salon/Angi's Indulgences Burnsville, MN Cosmetologist/Owner Feb. 2014 – May 2021

● Curly hair certified with Deva curl.

● Salon and Spa board member.

● Performed requested hair and nail services.

● Maintained client and business files.

Frenchies Modern Nail Care Lakeville, MN

Nail Tech. Aug. 2017 – Feb. 2019

● Performed requested manicure and pedicure duties as needed.

● Built client based business for new company and myself.

● Responsible for opening and closing the salon.

● Front desk duties as required such as booking appointments and assisting clients. Capstone Research Fairfield, NJ

Independent Consultant Mar. 2002 – Apr. 2017

Obtain data, calculate weekly sales history, and provide results to Capstone.

● Assure store inventory is presented in a neat orderly manner.

● Work with store management to provide only fresh product for sale. Speedway Super America Shakopee, MN

Co-Manager Jan. 2010 – Aug. 2010

● Process daily paperwork, including entering invoices and settling the safe.

● Train new employees when needed and set them up in our system.

● Prepare breakfast, lunch and fresh coffee daily.

● Order supplies and inventory for the store.

Education

University of Wisconsin Stout Menomonie,WI

Production Operations (focus: Quality Assurance) May 2000 Quality Management

Quality Control

Production Inventory Control

Employee Team Development

American Red Cross St.Paul, MN

Certified Nursing Assistant Program Oct. 2008

Taking blood pressure and respiration

Understanding medical terms

Checking Temperatures

Sanitary bed linen changing

Empire Cosmetology Program Bloomington, MN

Dec.2010

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