Web Development Customer Relations

Location:

Posted:

May 24, 2025

Tatianna Martinez

Customer Relations & Web Development

********.***@*****.*** github.com/Nannaleigh

Summary

Creative and dependable problem-solver with a strong background in customer service and a

growing portfolio in web development. Skilled in SQL, currently learning React, and passionate about

technology, user experience, and continuous learning. Excellent communication, time management,

and leadership skills make me well-suited for gig-based and freelance opportunities.

Skills

• SQL JavaScript React (learning) HTML/CSS Git & GitHub Full-Stack Development

• Customer Communication Problem-Solving Creativity Time Management Training &

Leadership

Experience

Discover Financial Services (2019–2022)

– Resolved 95% of customer issues within 24 hours, boosting satisfaction.

– Trained multiple departments; improved escalation handling by 40%.

– Implemented feedback systems with a 25% boost in quality.

– Led cross-team process improvements that increased efficiency by 30%.

Marriott Vacations Worldwide (2011–2019)

– Supported customers via chat, email, web, and phone.

– Led training and created multi-use reports/templates.

– Strengthened customer relations through process improvements.

Career Break (2022–Present)

– Focused on personal development and self-driven learning.

– Built coding projects, improved problem-solving, and stayed current with industry trends.

Education & Certifications

DevMountain – Full-Stack Web Development

Salt Lake Community College – A.S. Web Design & Development (GPA: 3.83)

Hunter High School