Full-Stack Developer C++

Abishek Raj D Y

Email: **************@*****.*** Phone: 637-***-**** Location: Chennai

LinkedIn: www.linkedin.com/in/abishek-raj-b70a55332

PROFESSIONAL SUMMARY

Aspiring and motivated Full-Stack Developer with a solid understanding of Python, JavaScript, and C++, and hands-on experience in building front-end applications using React.js and backend services with Node.js. Eager to kick-start my career in the IT industry, with a strong passion for learning new technologies, solving real-world problems, and contributing to impactful software solutions. Looking for an opportunity to grow as a developer and be part of a forward-thinking team driving innovation in tech.

TECHNICAL SKILLS

Programming Languages: Python, C++, Java

Frontend Development: HTML5, CSS3

Database Management: MySQL

Software Development Practices: Agile Methodology, Test-Driven Development, Version Control

Performance Optimization: Data Structures, Algorithms, Distributed Systems

PROFESSIONAL EXPERIENCE

Hexaware Technologies, Chennai

Executive March 2025 – Present

• Delivered high-quality customer service by managing client interactions through voice and non-voice processes, ensuring issue resolution within SLA.

• Supported business process improvements by identifying inefficiencies and recommending enhancements to operational workflows.

• Maintained detailed records of customer interactions and transactions, contributing to compliance and quality assurance standards.

• Collaborated with cross-functional teams to streamline process documentation and knowledge base updates.

• Handled sensitive customer data with strict adherence to data privacy protocols and company guidelines.

Sutherland Global Services, Chennai

Team Lead March 2023 – January 2025

Reduced support response time by 30% through efficient resolution of technical customer queries.

Automated repetitive customer support tasks, significantly improving query resolution efficiency.

Collaborated with technical teams to analyze recurring issues and propose effective solutions, contributing to product improvements.

Developed expertise in understanding user behavior, enhancing customer interactions and overall support experience.

Effectively handled multiple chat conversations simultaneously, maintaining accuracy and professionalism.

Demonstrated adaptability and quick decision-making skills to resolve diverse customer issues in real time.

PROJECTS

Blockchain-Based Accounts Payable Platform for Goods Trade

- Developed a decentralized blockchain system for automated payments and claim adjustments in supply chain finance.

- Implemented smart contracts to eliminate disputes, ensuring secure and transparent transactions.

- Integrated real-time tracking for logistics using distributed ledger technology.

- Enhanced payment reconciliation workflows, reducing processing delays by 40%.

EDUCATION

M.Sc. in Software Technology – VELS Institute of Science, Technology & Advanced Studies (2021-2023)

B.Sc. in Computer Science – VELS Institute of Science, Technology & Advanced Studies (2018-2021)

CERTIFICATIONS

Advanced Java Programming – CSC Computer Education

Python for Data Science – CSC Computer Education

SOFT SKILLS

Analytical Thinking & Problem-Solving

Collaboration & Teamwork

Adaptability & Quick Learning

Time Management & Deadline Adherence

LANGUAGES

English: Fluent

Tamil: Native

DECLARATION

I hereby declare that the information provided above is true to the best of my knowledge and belief.

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