Security Analyst Help Desk
Resume:
CR
COREY ROSS
IT Security Analyst Cybersecurity Implementation Threat Detection
IT Management
678-***-**** ************@*****.*** https://www.linkedin.com/in/corey-ross-62704bb7/ Atlanta
SUMMARY
Secure Infrastructure professional with over 4 years of experience in cybersecurity implementation and IT management, expert in Active Directory and threat detection/response. My key achievements include securing compliance for over 3,000 user accounts and configuring over 500 devices to enhance productivity. Seeking an IT Security Analyst position at [Company Name] to leverage my skills in cybersecurity implementation and IT management to support your mission of creating healthier, safer, and more sustainable communities through responsible operations.
EXPERIENCE
Service Desk Analyst
Cooley
08/2024 - 05/2025 Boston, United States
Company Description
Utilize Microsoft Intune, Entra, Azure, and AD for modern device management and ensure proper configuration.
Create email distribution lists, map matter share folders drives, shortcuts, and groups in AD per request.
Collaborate with team members to optimize IT processes and implement best practices.
Assist with installation of software and requests for desktop and web applications from attorneys, assistants, partners. Improved ticket closure rate by 25%, enhancing client satisfaction. Managed over 3000 user accounts within Active Directory. Help Desk Technician
Ellucian
06/2024 - 04/2025 Jersey City, United States
Company Description
Provide help desk service to 60 Universities and Colleges. Keep an Adherence rating of 90 percent including ticket creation per call, proper ticket handling and routing, and documentation Document and exercise best practices as provided by company jump book.
Mitigate calls and tickets for the Bursars, Financial Aid, and Admissions.
Ensured strict adherence to FERPA regulations in the handling and protection of student records.
CERTIFICATION
SPLUNK CORE Certified User certification
CompTIA Sec+ Certification
CompTIA Net+ Certification
CompTIA A+ Certification
TRAINING / COURSES
Per Scholas CompTIA IT Support
14-week program. Mon-Fri. 490 Hours.
Per Scholas CompTIA Network Support
10-week accelerated program. Mon-Fri. 150
Hours
Per Scholas CompTIA Cybersecurity
Support
10-week accelerated program. Mon-Fri. 150
Hours
Junior Security Analyst Intro
TryHackMe
Pyramid of Pain
TryHackMe
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EXPERIENCE
Field Technician
Atlanta Public Schools
12/2023 - 04/2024 Atlanta, GA
Field Technician at Atlanta Public Schools - DR IT Solutions in Atlanta, GA
Configured 500+ HP, Lenovo, Chromebook, Mac Laptops and Desktop PCs for APS Staff, Students, and Admin
Ensured 100% of devices met security and verified all devices were up to standard with security compliance
Connected 100+ Access points to Aruba Switches to the correctly configured ports ensuring network integrity
Mapped 50+ Printers to Mac and PC laptops and desktops, enhancing campus productivity
Analyzed inventory and facilitated the pickup of 500+ obsolete technology items
Ordered and installed approved software for 300+ staff and students, enhancing educational resources
Ensured strict adherence to FERPA regulations in the handling and protection of student records.
Technology Operations Associate
Wells Fargo
02/2022 - 12/2023 Atlanta, GA
Company Description
Configured and resolved 100+ deployment issues within VMWare Horizon and Citrix Workspace, ensuring optimal performance Provided remote assistance to over 500 users via Remote Client, Skype, or MS Teams, enhancing user productivity
Enabled 200+ users to securely access their work through OKTA, RSA, and HYPR MFA setup on work and BYOD devices
Administered support for Microsoft Office, Adobe, Java across 300+ user systems, ensuring software functionality
Resolved VPN connectivity issues for {150+} users, enhancing remote work capabilities
Ensured all users complied with QA and security standards, validating 3000+ accounts for compliance
Exercise NIST procedures to ensure all internal user's information was secure.
Cybersecurity Intern
Per Scholas
07/2022 - 12/2022 Atlanta
Company Description
Utilized internal audit best practice tools and processes to evaluate compliance with all applicable laws, regulations, and standards Evaluated test results by identifying symptoms, root cause, problems, and identifying alternative controls
Ensured all documentation steps were followed for security auditing purposes
Implement firewall and proxy servers, account policies, secure application protocols
Compared and configure regulations to NIST 800-53, ISO 2700 1&2, SOC 2, and FedRAMP
Assisted in periodic review of risk-management practices determining whether the level of service from internal and external service providers is defined and managed
SKILLS
Active Directory Waterfall Cisco
Cisco Packet Tracer IT Security
Citrix Cobit Cybersecurity
Data Entry Data migration DNS
Ethical hacking Excel Firewall
Firewalls IDS IPS
Information Security Internal Audit
iOS Jabber Java Linux
Malware analysis Microsoft Office
Wireshark Nessus
Network security OKTA Aruba
Pci Pci-dss Proxy Python
Risk Assessment RSA SAP
SIEM Skype Splunk Agile
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EXPERIENCE
Networking Intern
PerScholas
11/2021 - 02/2022 Atlanta, GA
Networking Intern at PerScholas in Atlanta, GA.
Configured and secured personal ASUS RT-N12 Wireless N300 Enhanced network security by securing ports, allowing only permitted traffic
Mastered and differentiated TCP/IP vs OSI models to optimize network frameworks
Identified and utilized 5 networking types and topologies for optimal setup
Created 10 functioning network topologies using CISCO Packet Tracer
Configured 20 APs and SSIDs, aligning with strategic network designs
Programmed 15 CISCO switches and routers, ensuring robust lab network operations
STRENGTHS
Technical Proficiency
Skilled in utilizing a wide range of IT tools, technologies, and methodologies.
Cybersecurity Expertise
Specialized in identifying cyber threats, implementing security controls, and ensuring data protection.
Collaborative Communication
Excellent communication skills for effective collaboration with internal teams and external vendors.
Proactive Problem-Solving
Adept at identifying issues, analyzing root causes, and implementing strategic solutions proactively.
KEY ACHIEVEMENTS
Enhanced Network Security
Secured 100+ devices, ensuring security compliance and network integrity
Optimized Remote Connectivity
Resolved 100+ deployment and connectivity issues, enhancing remote work capabilities
Streamlined Device Setup
Configured 500+ laptops and PCs, boosting educational and administrative productivity
Advanced Cybersecurity Skills
Completed intensive cybersecurity training, earning multiple CompTIA certifications
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