Customer Service Supervisor

NATALIA PANCHUK

Orlando, FL ***** *********@*****.*** 321-***-****

Professional Summary

Results-driven Customer Service Supervisor with a strong background in team leadership, conflict resolution, and customer satisfaction. Adept at optimizing service processes, training staff, and ensuring high performance. Proven ability to manage high- stress environments, improve operational efficiency, and enhance team collaboration. Expertise in Microsoft Office and scheduling tools. Key Skills

Team Leadership & Staff Training

Customer Satisfaction & Retention

Conflict Resolution & Problem-Solving

Performance Management & Coaching

Process Improvement & Efficiency

Microsoft Office (Word, Excel, Outlook)

Time Management & Scheduling

Effective Communication & Multitasking

Professional Experience

ABM Orlando, FL

Customer Service ambassador 11/2024 – 02/2025

• Assisted passengers by providing accurate information and guidance.

• Utilized bilingual skills to aid international travelers with various inquiries.

• Maintained a high level of professionalism in fast-paced and high-stress situations.

• Addressed customer concerns and escalations with efficiency and empathy. TOP Talent Staffing Orlando, FL

GOAA Customer Service Ambassador 07/2023 – 10/2024

• Assisted passengers by providing accurate information and guidance.

• Utilized bilingual skills to aid international travelers with various inquiries.

• Maintained a high level of professionalism in fast-paced and high-stress situations.

• Addressed customer concerns and escalations with efficiency and empathy. Robles Cruz Law, P.A. Orlando, FL

Paralegal 04/2023 – 04/2024

• Managed client communications, scheduling, and legal documentation.

• Organized and maintained case files, ensuring accuracy and confidentiality.

• Scheduled hearings, mediations, and depositions in a timely manner.

• Assisted attorneys in research and case preparation. National Bar Association of Ukraine Kherson, Ukraine Attorney 11/2005 – 02/2022

• Negotiated settlements and mediated disputes to resolve legal matters.

• Provided strategic legal consulting and case management for clients.

• Conducted legal research and developed case strategies.

• Advised on business transactions and liability issues. Education & Certifications

Notary Public – State of Florida

VITA/TCE Certification Course Completion (2023)

Comprehensive Course: Introduction to Income Tax – LD Accounting School (2023) Master’s Degree in Law – Odessa I.I. Mechnikov National University, Ukraine (2004) Languages

English, Ukrainian, Russian

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