Customer Service Data Entry

Roshonda M. Burch

Chicago, IL ***** ~ 309-***-****~ ******@*****.***

BACKGROUND

Detail-oriented and adaptable professional with experience in customer service, transportation, and retail operations. Skilled in Workday with the ability to efficiently manage transactions and inventory. Strong public speaking skills with the ability to engage and communicate effectively with diverse audiences. Capable of typing 70 words per minute, ensuring efficiency in data entry and administrative tasks. Certified in ICC Cannabis Dispensary Training, knowledgeable in industry regulations and compliance standards.

CAREER HIGHLIGHTS & ACHIEVEMENTS

Strong public speaking skills, effectively engaging with customers and colleagues.

Typing speed of 70 WPM, ensuring efficiency in data entry and documentation.

Experienced in cash handling, customer service, and retail operations in fast-paced environments.

Successfully navigated high-demand transportation roles, providing safe and timely services.

PROFESSIONAL EXPERIENCE

2023 – 2024 Cashier, Brown Bag Video, Peoria, IL

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

Helped customers complete purchases, locate items, and join reward programs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

2022 - 2023 Cab Driver, Curtis Cab Delivery, Peoria, IL

Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Upheld high standards of cleanliness, sanitation, and service.

Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

2021 - 2022 Cab Driver, Big Daddy Cab, Peoria, IL

Checked in with dispatch to determine schedule and planned pickups.

Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.

Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Drove safely and obeyed traffic laws to avoid accidents and injuries.

2018 - 2020 Delivery Driver, Door Dash Peoria, IL

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Served customers promptly by smoothly collecting and delivering high volume of orders.

Verified orders prior to completing deliveries to avoid customer complaints.

EDUCATION

2012 High School Diploma:

Marshall High School, Chicago, IL

Contact this candidate