Customer Service A Team
Resume:
Brenda Maccoux
*** *. ****** **. ********* WI 535**-***-*** 9904 **************@*******.***
Objective
Seeking position in a team oriented, open communication environment where the needs of the given population are of main concern.
Bachelor of Science
1998 University of Wisconsin – Green Bay
· Major: Social Change and Development
· Minor: Human Development; Emphasis: American Social Issues
· Related coursework: Theories of Personality, Abnormal Behavior, Infancy and Early Childhood, Middle Childhood and Adolescence, Literacy – Language Development for Young Children, Play and Creative Activities in Childhood
·
· Skills and Abilities
· Organization
· I take notes while listening attentively and make lists to keep my mind organized
· I prioritize depending on the need at hand otherwise work on my day in order of importance of the task who the client or person it is for
· My experience in teaching preschoolers has taught me how to deviate from the task at hand or switch to another when there is need
· I approach the day knowing I will need to be flexible so there are no big surprises
·
· Conflict resolution-
· I ask various questions and provide various solutions to problems when asked
· -I demonstrate active listening by focusing on the individual I am talking to like they are the only individual in the room
· -Through working with children and teens in the schools I demonstrate empathy when assisting individuals when helping with a problem or concern.
· When conflicts arise I acknowledge both parties and their concerns and focus on similarities between the two to come to a conclusion that may suit all involved
·
· Communication
· -Open and honest with direct question and answers with customers and individuals
· -attentive listener when talking with an individual or group
· direct eye contact and notetaking help me be the best at my ability Page 2
Experience
UW HEALTH – PATIENT SCHEDULING SPECIALIST 11/22 – PRESENT MAIL CARRIER USPS 1/2020 TO 11/2022
PRESCHOOL TEACHER LITTLE EXPLORERS PRESCHOOL 04/2019 -TO 12/2019 OWNER AND OPERATOR STOUGHTON SWEET SHOPPE 2017 – TO 11/2021 CUSTOMER SERVICE REP WALGREENS 03/2018 TO 04/2019
CHEESERS CUSTOMER SERVICE 2015 TO 2016
STAY AT HOME MOTHER STOUGHTON WI 2008 - 2017
PRESCHOOL TEACHER MERITER CHILDRENS CENTER 1/2005 TO 11/2008 PROGRAM DIRECTOR DANE COUNTY PARENT COUNCIL – HEADSTART 9/2000 TO 11/2004
REFERENCES
LuAnn Engle, friend and past coworker at Dane County Parent Council - Headstart 4900 Copper Dr.
Pleasant Hill, Iowa 50327
,LuAnne Jones, friend and past coworker, Walgreens 139 Wolfe St.
Oregon Wi 53575
Peg Schuett, previous owner of Cheesers
Cheesers
Janesville WI 53589
Contact this candidate