MICHAEL A. BOOKER (U.S. Army ABN Veteran)
** *. **** ******. ******, OHIO 43055 740-***-**** ********@*****.***
SUMMARY
Skilled and Highly Effective Professional with a diverse set of skills. Offering quality work, strong organizational skills, excellent communication and interpersonal skills. Motivated employee with a very strong desire to succeed.
SKILLS & EXPERIENCE
* Troubleshooting
Data Entry
* Recordkeeping & Office Equip.
* Organization
Multi-task
Facility Maintenance
Structured Cabling
Networking
Supervisory
Effective Trainer
Motivator
Sales
Exceptional Customer Service
Mechanical Experience
Inventory Control
Warehousing
* Problem solving
Types 45 wpm
Organizing & Filing
Microsoft Word, Excel, PowerPoint etc.
Physical Security & Industrial Security
Distribution inbound/outbound.
PROFESSIONAL EXPERIENCE
Customer Service/Patient Billing Specialist(Remote) 6/2022-1/15/2025
(WebPT)
Columbus, Ohio
Manage high volume inbound and outbound calls in a timely manner while providing exceptional customer service. Complete assigned work as directed in a timely manner. Meet personal and team production and performance targets. Identify patient needs, clarify information, research every issue and provide solutions.
Customer Service/Billing Agent 05/2021-6/2022
(Spectrum) Zainesville, Ohio
We use a professional, courteous, and organized approach to problem solving. It helps establish and maintain positive relationships with our customers. Reliability, integrity and flexibility is a necessity for the customer service role resolving customer billing inquiries and account issues.
Communications Technician II 11/2018-5/2021
(I.E.S. Communications ) New Albany, Ohio
Low Voltage, Structured Cabling for Commercial Security Systems. Terminating, Testing, Routing, Bio-readers, CCTV cameras, WAPs(wireless access points), patch panel installation and build out at Facebook & Google Data Centers.
JUVENILE DETENTION OFFICER 3/2016-8/2018
(Multi-County Juvenile Detention Center) Lancaster,Ohio
Ensured safety and well being of all youth during their stay and program completion at the facility. Logged 24hr activity, provided emergency medical care until emergency personnel arrived when needed. Managed officers during assigned shift.
CARPET MAINTENANCE TECHNICIAN 10/2011-11/2018
(Fibercare Carpet Cleaning) Newark, Ohio
I perform scheduled program carpet cleaning with industrial extraction and cleaning equipment for residential and commercial facilities to maintain appearance and functionality of carpet fabric.
DIGITAL CABLE, TELEPHONE & INTERNET INSTALLATION TECHNICIAN 4/2004-2011
(P.B.I. Precision Broadband Inst. /Contractor for TW/ Insight Communications) Columbus, Ohio
(A.C.I. Advanced Communications Inc.
My responsibilities included the proper installation of
Insight/Time Warner home services and equipment. Rewiring, reworking all phone/cable jacks/lines.
UNIT LOGISTICS/SUPPLY SPECIALIST (AIRBORNE) 1996-2000
United States Army Ft. Bragg, North Carolina/Vicenza, Italy
My responsibilities included daily inventory control, accountability of all equipment & supplies for the purpose of distribution to soldiers in company or battalion. 3/505- 82nd Airborne Division.
LICKING HEIGHTS HIGH SCHOOL 1992 Pataskala, Ohio
OSHA 10 (2020) NewAlbany,Ohio HONDROS COLLEGE (Certified Personal Trainer) 4/2012 Westerville, Ohio
MICHAELA. BOOKER
51 S. 25th Street. NEWARK, OH 43055 740-***-**** ********@*****.***
PROFESSIONAL REFERENCES
Elizabeth Potts-(Manager /WebPT) 614-***-****
Mike Perez- Facebook/Google (I.E.S.Superintendent)
Kate Stickfort- (Manager/WebPT
Terry Willis (WebPT)
Marshall Kanovsky(Supervisor /WebPT)
PERSONAL REFERENCES
Lea Allberry Newark, Ohio
Rod Stewart Columbus, Ohio
John Copas Columbus, Ohio
Omar Smith Columbus, Ohio