Service Technician Field Sales Engineer

Joseph Funair

Cape Coral, FL *****

*******@*****.***

(239) 357- 6888

Willing to relocate to: Bethpage, NY - Fort Myers, FL - Saint Petersburg, FL Work Experience

Mobile Service Technician

TAMIAMI FORD

September 2025 to Present

Performed PCM/BCM flashes, programming and diagnostics. Install various parts that could be done by mobile service. Customer facing, customer management and scheduling. Disaster Recovery Specialist

PLEXOS

December 2023 to July 2024

- Contract

Accomplished swift ransomware removal for Lancaster School District, PA by deploying targeted remediation techniques across infected systems, minimizing downtime and restoring operations within hours.

Remediated ransomware and malware across diverse environments by utilizing expertise in Windows, Linux, Apple, and network infrastructure technologies like SANs, NASs, and Network Equipment to fully secure affected systems. Provided comprehensive on-call and on-location ransomware and malware remediation services by implementing rapid response strategies, ensuring critical data recovery and seamless restoration of IT environments.

Professional Services Engineer

SPIRION

July 2023 to July 2023

Accomplished seamless deployment of the Spirion Data Platform by installing, configuring, and implementing the software across both on-premise and cloud environments (SaaS/Azure/AWS), ensuring customers' production infrastructure could discover, protect, and maintain compliance for sensitive data files.

Built and customized MSI and RPM packages for Windows and Linux systems, optimizing the Discovery Agent for specific client environments. Distributed software using tools like SCCM, Intune, SUSE Manager, and Red Hat software distribution packages, streamlining deployment and management processes. Led customer-facing security meetings and managed technical projects, facilitating smooth integration of security protocols and providing ongoing support for troubleshooting, break/fix issues, and overall customer success to maintain high platform performance. Platform Engineer

RIGHT NETWORKS

November 2020 to July 2021

Accomplished real-time monitoring and issue detection across Right Networks' datacenters by utilizing tools such as PTRG, Netmon, and Wireshark to ensure uninterrupted service availability and minimize downtime. Improved system stability for managed services customers by troubleshooting and resolving complex technical issues involving Windows, Linux, Cisco, Azure, AWS, and proprietary technologies, enabling faster recovery times and enhanced customer satisfaction. Streamlined problem diagnosis and remediation processes within a cross-functional team of 10+ engineers by leveraging tools like Procmon and RDP, leading to more efficient collaboration and quicker resolution of critical incidents.

Cloud Architect

CRAYON (MSP)

November 2019 to November 2020

Accomplished seamless cloud migrations by conducting lift and shift operations for databases, servers, and VDI environments across Azure, AWS, and on-prem infrastructures, ensuring minimal downtime and operational continuity for enterprise clients.

Delivered customized IT solutions by performing pre-sale consultations, creating and presenting Statements of Work (SOW), and overseeing full project lifecycles from design to implementation, resulting in tailored cloud architectures that met specific customer needs. Enhanced post-sales customer satisfaction by providing ongoing support and troubleshooting across diverse IT landscapes, while also successfully upselling additional services such as Azure Backup and Intune management to optimize client cloud strategies. Technical Solutions Architect

NEURALIFY - Contract

February 2019 to June 2019

Multiple Roles: Automation Anywhere Engagement Manager / Infrastructure Implementation Specialist /Technical Architect / Project Manager / Lead Developer. Designed and implemented end-to-end RPA solutions by leading cross-functional teams and architecting automation frameworks, resulting in streamlined workflows and reduced operational inefficiencies. Enhanced system scalability and performance by overseeing the deployment of a robust infrastructure, leveraging cloud technologies, and optimizing resource allocation, which enabled seamless project expansion.

Delivered advanced Automation Anywhere training programs by creating custom curricula and providing hands-on guidance to development teams, fostering a high level of technical proficiency and improving project execution timelines.

Technical Architect

ERNST AND YOUNG - Contract

December 2018 to January 2019

Technical Architect / Blue Prism Infrastructure Implementation Specialist / Project Manager

Accomplished end-to-end automation infrastructure setup by leading the deployment of Blue Prism environments across global offices, ensuring seamless integration with existing systems and compliance with security protocols.

Delivered robust and scalable architecture by designing a multi-tiered Blue Prism solution, optimizing resource allocation and performance to support high-demand robotic process automation (RPA) activities. Spearheaded cross-functional teams and collaborated with key stakeholders to refine automation workflows, reducing operational bottlenecks and enabling faster execution of critical business processes. Business Architect

AVANADE / ACCENTURE - Contract

May 2018 to November 2018

Multiple Roles: Blue Prism Infrastructure Implementation Specialist / Technical Architect / Project Manager Accomplished seamless integration of Blue Prism RPA platform by leading the design, architecture, and installation process, ensuring the system met technical and business requirements.

Achieved efficient process automation by configuring and implementing the Blue Prism infrastructure, reducing manual intervention and increasing operational throughput. Facilitated cross-functional collaboration by managing stakeholders across technical and business teams, aligning objectives, and ensuring successful platform adoption across key departments. Solutions Engineer

BLUE PRISM

April 2017 to April 2018

Accomplished seamless integration of Blue Prism's RPA solutions by conducting tailored on-site and Webex demonstrations, resulting in streamlined automation workflows for clients and partners. Educated end-users and partners on Blue Prism's advanced RPA capabilities through customized training sessions, enabling teams to efficiently implement and manage automation processes. Developed comprehensive sales-support documents and presentations by addressing partner and end- user pre-sales inquiries, enhancing understanding of technical solutions and driving informed decision- making.

Senior Information Technology Consultant

WARREN AVERETT-Tampa, FL

November 2016 to April 2017

Accomplished seamless client onboarding by designing and implementing network and infrastructure solutions, which included firewalls, routers, and VMware environments, resulting in improved system security and operational efficiency for managed services clients. Achieved a streamlined post-sales process by managing project timelines, directing a technical team of engineers, and handling daily maintenance of enterprise systems, leading to timely delivery and high client satisfaction.

Enhanced client relationships and pre-sales success by prospecting new business opportunities, conducting quarterly reviews, and delivering tailored technology proposals that aligned with client needs and supported long-term growth strategies.

Systems Engineering Director

CERTES NETWORKS

September 2013 to November 2016

Designed cryptographic architecture solutions by utilizing Certes Networks' line rate encryptors and Cryptoflow software to enhance security for resellers and end-users, resulting in streamlined encryption processes and improved data protection across industries. Developed and delivered technical and sales certifications by creating and maintaining comprehensive courseware and tests for partner training programs, improving partner competency and driving technical excellence within Certes

Networks' global partner ecosystem.

Led technical presentations to C-level executives through Webex, Skype, and on-site visits using PowerPoint, whiteboard sessions, and hardware/software demonstrations, securing buy-in from key decision-makers and facilitating large-scale solution adoption. Solutions Engineer

SUNGARD

January 2010 to September 2013

Accomplished seamless integration of cloud computing solutions by designing and presenting vBlock architecture and recovery systems, including storage/server replication and network redundancy, to ensure robust and scalable infrastructure for clients. Developed and implemented disaster recovery solutions and managed services by collaborating with vendors like Asigra, CommVault, and Cisco, resulting in highly reliable and customized enterprise data center operations for small to large customers across the Southeastern USA. Handled multiple vendor relationships and their solutions, such as Verizon and Century Link, by leveraging Master Service Agreements (MSA) and service scheduling to deliver comprehensive, tailored enterprise solutions for data center resiliency. Data Center Consultant / Systems Engineer /head of Administration Cisco

March 1993 to November 2009

TECH DATA

Accomplished the successful design and architecture of complex data center components by integrating advanced infrastructure solutions (servers, storage, networks, power, and cooling) to optimize performance, scalability, and efficiency for enterprise clients. Improved technical team capabilities by interviewing candidates for both fit and technical expertise, and training over 100 technicians, engineers, and salespeople, resulting in enhanced proficiency in handling multi-vendor systems such as Cisco, Novell, Avaya, and Computer Associates. Led the development of Tech Data's internal network architecture by overseeing the domain design of tdts.com, including naming conventions, IP addressing, routing, and security, to ensure seamless connectivity, secure remote access, and system resilience across the organization. Education

Associate's degree in Management Information Systems Management Information Systems

ECKERD COLLEGE-Saint Petersburg, FL

May 2006 to May 2009

Skills

• Email migrations

• Automotive repair

• IT Infrastructure Monitoring (Wireshark, PTRG)

• Equipment repair

• Cloud Infrastructure Management (AWS, Azure)

• Ransomware Remediation

• Data Center Architecture and Design

• Mechanical knowledge

• Brake repair

• Implementations

• Operating System Management (Windows, Linux, macOS)

• Malware Removal and Prevention

• Vehicle maintenance

• Automation Scripting (Automation Anywhere, Blue Prism)

• Transmissions

• Customer service

• Virtualization (VMware, Hyper-V)

• Endpoint Security Management

• Compliance and Regulatory Adherence (HIPAA, GDPR)

• Incident Response and Forensics

• Power tools

• Sales Engineering

• Firewall Configuration and Management

• Mechanic experience

• Data Backup and Restoration (SAN/NAS)

• Network Redundancy and Failover Design

• Project Management

• Disaster Recovery Plan Development

• Service technician experience

• Cloud migration (Lift and Shift)

• HVAC

• Server and Storage Replication

• Hand tools

• Automotive diagnostics

Links

https://www.linkedin.com/in/JoeFunairJr

Certifications and Licenses

AWS Certification

Meraki Certified

Associate of (ISC)

Microsoft Certified: Azure fundamentals

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