Quality Assurance Manager
Resume:
Jared V. Lauro
*****.*****@*****.***
Summary of Qualifications
Results-driven professional with a diverse background in quality assurance, logistics, military intelligence, and premium sales. Proven leader with a strong ability to streamline operations, implement process improvements, and deliver results in high-pressure environments. Experienced Quality Assurance Manager skilled in maintaining compliance and driving operational excellence. Logistics professional adept at optimizing supply chain efficiency and resource allocation. Former Military Intelligence Specialist with exceptional analytical and problem-solving skills, leveraging advanced data interpretation to inform decision-making. Premium Sales Consultant with a track record of exceeding sales targets through relationship building and consultative selling. Recognized for adaptability, strategic thinking, and fostering cross-functional collaboration to achieve organizational goals.
Security Clearance: TS/SCI (with caveats)
PROFESSIONAL EXPERIENCE
Epic Systems (February 2023 - Present)
Quality Assurance Manager
-Led quality assurance operations for software development projects, ensuring all products met stringent company and regulatory standards before release.
-Developed and implemented comprehensive QA strategies, test plans, and testing processes to identify and resolve defects early in the software lifecycle.
-Managed and mentored a team of QA analysts and engineers, fostering a culture of continuous improvement and professional growth.
-Collaborated with cross-functional teams, including development, product management, and client services, to define and validate requirements, ensuring alignment with customer expectations.
-Spearheaded initiatives to automate testing processes, reducing testing cycles and improving test coverage.
-Monitored and reported on key quality metrics, providing actionable insights to senior leadership for strategic decision-making.
-Conducted regular risk assessments and facilitated resolution of critical quality issues to ensure project timelines and deliverables were met.
-Championed process improvements, resulting in an increase in operational efficiency and a reduction in software defects.
UW Health (June 2022 - February2023)
Emergency Department Coordinator
-Directed administrative and operational functions for a high-volume emergency department, ensuring seamless patient flow and efficient resource utilization.
-Coordinated schedules for physicians, nurses, and support staff, optimizing staffing levels to meet fluctuating patient care demands.
-Acted as the primary liaison between medical teams, hospital departments, and external partners, facilitating communication to improve patient outcomes.
-Oversaw patient registration, triage prioritization, and discharge processes, ensuring adherence to hospital policies and regulatory standards.
-Managed inventory and procurement of critical supplies, maintaining readiness for routine and emergent situations.
-Assisted in the development and implementation of emergency response protocols, contributing to the department’s preparedness for disaster scenarios.
-Maintained accurate records, including patient charts, billing information, and compliance documentation, ensuring confidentiality and adherence to HIPAA regulations.
-Identified and addressed workflow inefficiencies, recommending process improvements to enhance department operations and patient satisfaction.
Best Buy (May 2019 - June 2022)
Consultant & Designer Operations Lead (January 2021 - June 2022)
-Led operations for the consultation and design services team, overseeing the end-to-end customer experience for premium home technology solutions.
-Provided expert guidance to customers, assessing their needs and designing tailored solutions for home entertainment, smart home integration, and technology upgrades.
-Managed a team of consultants and designers, ensuring consistent delivery of high-quality service and achieving sales and customer satisfaction goals.
-Streamlined operational workflows, including appointment scheduling, product procurement, and installation coordination, to optimize efficiency and customer experience.
-Collaborated with sales, technical teams, and external vendors to ensure seamless execution of complex projects and timely resolution of customer concerns.
-Analyzed sales and performance metrics, implementing targeted strategies to enhance team productivity and drive revenue growth.
-Trained team members on product knowledge, consultation techniques, and operational best practices, fostering a culture of continuous improvement.
-Ensured compliance with company policies and maintained accurate documentation for consultations, designs, and completed projects.
Premium Sales Consultant Lead (May 2019 - January 2021)
-Delivered expert consultation and tailored solutions to customers in premium sales categories, specializing in computers, home theater systems, and appliances.
-Represented industry-leading brands, including Apple, Google, AMD, Dell, Sony, and Samsung, providing in-depth product knowledge to help customers make informed purchasing decisions.
-Led a small team of sales associates, mentoring and guiding them to meet individual and team sales goals while ensuring high customer satisfaction.
-Designed and demonstrated advanced setups for smart home integration, leveraging technologies like Google Nest, Apple HomeKit, and Samsung SmartThings.
-Collaborated with cross-functional teams, including Geek Squad, installation technicians, and external partners, to ensure seamless delivery and post-purchase support.
-Maintained up-to-date expertise on emerging technologies, product updates, and competitive trends in computers, home entertainment, and appliances.
-Trained and mentored new team members on premium sales techniques, emphasizing the importance of building customer trust and long-term relationships.
-Managed inventory and visual merchandising for premium products, ensuring an engaging and informative shopping experience for customers.
MILITARY EXPERIENCE
United States Air Force (May 2021 - Present)
Air Transportation & Logistics Specialist
-Managed the planning, coordination, and execution of air transportation and logistical operations, ensuring the timely and efficient movement of personnel, equipment, and supplies.
-Supervised cargo loading and unloading processes, ensuring compliance with safety protocols, weight restrictions, and international transportation regulations.
-Conducted detailed inspections of cargo and equipment, verifying documentation, packaging, and hazardous material compliance to ensure mission readiness.
-Coordinated with allied forces, civilian agencies, and ground support teams to streamline operations in high-pressure environments, including active deployment zones.
-Monitored and maintained inventory control systems, tracking mission-critical assets to prevent shortages or delays in support of operational objectives.
-Trained and mentored junior personnel in air transportation procedures, logistics planning, and emergency response protocols, contributing to the team’s operational readiness.
-Analyzed and optimized transportation routes, reducing delivery times and increasing operational efficiency in austere and rapidly changing environments.
-Delivered detailed mission reports and briefings to senior leadership, providing actionable insights for future logistical planning and operations.
United States Navy (March 2018 - March 2021)
Team Leader for Intelligence Sector
-Led a high-performing intelligence team conducting classified operations in collaboration with the NSA, DIA, FBI, and DHS, supporting national security objectives.
-Held and maintained Top Secret (TS/SCI) clearance, handling sensitive intelligence materials, and ensuring compliance with strict security protocols.
-Directed the development and execution of target packages, leveraging advanced analytical tools and intelligence-gathering techniques to identify, track, and assess threats.
-Supervised intelligence collection, analysis, and dissemination processes, ensuring actionable insights were delivered to senior decision-makers in a timely manner.
-Coordinated joint operations with interagency partners, fostering seamless communication and collaboration across organizations with diverse mission priorities.
-Utilized geospatial intelligence (GEOINT), signals intelligence (SIGINT), and human intelligence (HUMINT) to provide comprehensive situational awareness and strategic recommendations.
-Conducted in-depth briefings and presentations for military and civilian leadership, distilling complex data into clear, actionable intelligence reports.
-Trained and mentored junior intelligence personnel, enhancing their analytical capabilities and operational readiness.
United States Marine Corps (January 2013 - January 2018)
Security Manager (January 2017 - January 2018)
-Oversaw all security operations and compliance for a Sensitive Compartmented Information Facility (SCIF), ensuring the safeguarding of classified and Top-Secret materials in accordance with Department of Defense (DoD) and intelligence community (IC) regulations.
-Maintained and enforced stringent physical, personnel, and information security protocols, including access control, badging, and surveillance systems, to prevent unauthorized access.
-Conducted regular audits and inspections of SCIF operations to ensure adherence to security standards, identifying and mitigating potential vulnerabilities.
-Managed and monitored the handling, storage, and transmission of classified information, ensuring compliance with strict policies for protecting Sensitive Compartmented Information (SCI).
-Provided security briefings, debriefings, and training to all SCIF personnel, ensuring awareness of security responsibilities and protocols.
-Supervised and mentored a team of junior Marines tasked with implementing security measures, fostering a culture of vigilance and professionalism.
-Acted as a liaison with intelligence agencies, contractors, and command leadership, facilitating communication and coordination on classified projects and security requirements.
-Maintained detailed records of security incidents, personnel clearances, and facility operations, ensuring readiness for inspections and audits by higher authorities.
Team Leader, Platoon Sergeant, & Intelligence Specialist (January 2013 - January 2017)
-Served as a Team Leader during two operational deployments to Spain and Africa, overseeing small-unit missions that included intelligence gathering, force protection, and operational planning in support of regional security objectives.
-Conducted intelligence operations as a Signals Intelligence (SIGINT) Operator/Analyst, intercepting, analyzing, and reporting on communications to identify and neutralize threats.
-Played a pivotal role in the collection and analysis of critical SIGINT data, providing actionable intelligence that supported mission success and safeguarded personnel during joint and multinational operations.
-Led a team in the development of target packages, integrating SIGINT, human intelligence (HUMINT), and geospatial intelligence (GEOINT) to provide comprehensive assessments for senior leadership.
-Directed intelligence briefings for platoon and battalion-level leadership, synthesizing complex data into actionable insights to inform tactical and strategic decisions.
-Acted as Platoon Sergeant, managing the welfare, training, and operational readiness of over 30 Marines, ensuring peak performance in dynamic and challenging environments.
-Coordinated with allied and host nation forces during deployments, fostering strong partnerships and enabling seamless collaboration in joint operations.
-Conducted risk assessments and developed mitigation strategies, ensuring the safety and effectiveness of missions in volatile and austere environments.
Training & Certifications
-EPIC Systems Certification February 2023
-Global Air Transportation Execution System (GATES) February 2022
-Apple Master Certification October 2020
-Microsoft Expert Course November 2020
-TAGG Logistics Certification March 2020
-DIA Intelligence Database Network August 2018
-Intermediate Radio Operators Course (IROC) May 2014
-Tactical Signals Operators Course (TSOC) December 2013
-Communications Signals Collection and Processing (CSCP) May 2013
AWARDS
-Army Achievement Medal (USAF – ’24)
-Salesman of the Quarter (Best Buy – ’19, ’20, ’22)
-Top Sailor for Intelligence Unit (USN – ’20)
-Navy and Marine Unit Commendation Medal (USN – ’19)
-Navy Achievement Medal (USMC – ’17)
-Armed Forces Expeditionary Ribbon (USMC – ’16)
-Global War on Terrorism Ribbon (USMC – ’15)
-Meritorious Promotion (USMC – ’13)
EDUCATION
B.S. in Psychology September 2019 - December 2022
University of Wisconsin-Madison, Madison, WI
B.S. in Computer Science April 2025 - Present
Western Governors University
M.S. in AI and Machine Learning April 2025 - Present
Western Governors University
High School Diploma August 2008 - June 2012
Brother Martin High School, New Orleans, LA
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