Customer Service Representative
Resume:
Pamela Chindove
Prospect, Waterfalls
Harare
***********@*****.***
Personal Profile
A dedicated, versatile and detail orientated administration and customer services professional with over 6 years’ experience. A demonstrated ability to anticipate and respond to customer needs, providing bespoke advice and guidance to customers, and managing detailed application procedures. Possessing the necessary data processing skills to prioritise and manage large volumes of data in a target focused environment. Excellent I.T. skills, working equally well as part of a team as well as on own initiative.
Key Skills
Customer Service
Client Focused
Administration
Communication
Complaint Management
Microsoft Office Suite
Fully Fluent English (spoken and written)
Career History
Kubatana Online Oct 2024- Current
Customer Service Representative
Answering customer inquiries via phone, email, chat and SMS.
Providing product or service information to assist customers in decision making.
Resolving customer complaints and finding appropriate solutions.
Offering refunds, exchanges or discounts when necessary.
Verifying customer information for security purposes.
Preparing reports on customer feedback, common issues and trends
Updating customer accounts with relevant information.
South Infirmary Victoria University Hospital April 2022 – July 2022
Clerical Officer
Registration of incoming and outgoing referral letters for various Consultants in the Dermatology department.
Booking appointments for patients according to the Consultants triaging.
Making special arrangements for patients with special requirements and needs.
Answering and making calls to various stakeholders.
Telus International Jan 2022- April 2022
Customer Service Representative
Working as a part of a dedicated technical customer support team to providing first class customer service levels maintained
Responsible for fraud investigations of accounts on the Stripe payment system.
Identifying fraudulent accounts and closing them and monitoring compliance by users of the Stripe payment system.
Provision of detailed package upgrade information to customers based on their identified needs.
Infosys June 2021 – December 2021
Customer Service Representative
Working as a part of a dedicated technical customer support team to providing first class customer service levels maintained
Responsible for troubleshooting equipment issues ensuring solutions identified and communicated to customers.
Provision of detailed package upgrade information to customers based on their identified needs.
Liaise with the product services team to upsell package additions and to seek technical clarifications.
Cleaning Contractors 2018 - 2021
Cleaning Operative
Mowlam’s Cleaning contractors in Cork and before this, with Jeffery GmbH Property Management in Germany
Liaised with care workers and residents to put residents at ease during busy cleaning periods.
Work as part of a team of cleaning operatives to meet demanding daily cleaning targets.
Responsible for filing the daily cleaning progression checklist.
Preparation of all areas in advance of cleaning audits
Cleaning client properties to the highest standard
Provided excellent customer service, including mail management and direct client contact, communicating important notices and urgent mail to be actioned.
Matthew Klugian & Sons Carpet cleaners (USA) May - July 2016
Receptionist/Administrator
Managed the internal booking system, to order cleaning works schedule and where necessary respond promptly to reschedule planned cleaning works.
Managed a busy switch board ensuring customer and client calls were answered promptly and transferred to relevant departments.
Provided detailed service information to customers and clients, as the dedicated first point of contact
Processed incoming mail and distributed to the relevant departments, conducting any follow up as required.
Development Data 2014
Data Collector
Worked as part of a dedicated team of data collectors to liaise with local communities and gather relevant data.
Responsible for the collection of Statical and Observational Data in both Urban and Rural Communities to aid future research.
Engaged in Data Capture and Validation of Information Collected on Surveys.
HomeLink PVT Ltd. Sep 2008 - Aug 2013
Mortgage Loans Officer
Assessment of Loan Applications, Advisory and Managing Loan Portfolio, Initiation of Foreclosure Proceedings, KYC.
Responsible for Customer Service Management, ensuring customers were fully informed and guided through the mortgage application process.
File Management, Record Keeping, Initiating and Responding to Mail Correspondence,
Managed Inbound and Outbound calls, conducted Property Visits and Inspections and prepared corresponding reports.
Training and Education
Bachelor of Commerce – law 2002 - 2004
Nelson Mandela Metropolitan University
Awarded a Deans Scholarship from the Economics Department.
Bachelor of Commerce Honours Degree in Economics 2005
Nelson Mandela Metropolitan University
Hobbies and Interests
I enjoy reading novels especially African literature and going on long walks.
References available on request.
Contact this candidate