Billing Specialist Customer Service

Kendeshia Moran

c: 770-***-**** open to text **************@*****.***

Billing Specialist Customer Service Specialist

Profile

Results-driven Billing Specialist with 7+ years of experience in high-volume invoicing, account reconciliation, and financial reporting.

Proven track record of processing over 5,000 invoices monthly, reducing billing discrepancies by up to 30%, and accelerating revenue cycle closings.

Adept in JD Edwards, Oracle, SAP, and Excel (pivot tables, VLOOKUP).

Recognized for improving billing accuracy and enhancing client satisfaction through proactive communication and process optimization.

Proven ability to manage complex billing cycles, resolve discrepancies, and ensure timely and accurate invoice delivery.

Adept at collaborating with cross-functional teams and maintaining strong client relationships.

Skills

High-Volume Billing and Invoicing

Aging Report Clean-Up

Data Analysis

Account Reconciliation

Credit Memo

Revenue Month end closing

FIFO

SQL

Variance Reporting

Experience

ABM Industries – Houston, TX

Billing Specialist Apr 2024 – Oct 2024

Processed and delivered 1,500+ invoices monthly via JD Edwards and client portals, ensuring 98% on-time accuracy.

Reduced billing exceptions by 25% through proactive client communication and process audits.

Partnered with FP&A to streamline monthly revenue cycle closings, cutting reporting time by 20%.

Managed pre-bill reconciliations and applied $100K+ in credit/debit memos with zero errors.

CIOX Health – Atlanta, GA

Billing Specialist Aug 2021 – Aug 2023

Generated over 24,000 manual invoices annually, maintaining 99% accuracy rate.

Automated Excel-based billing templates, reducing invoice preparation time by 40%.

Resolved 95% of invoice discrepancies within 48 hours, improving client satisfaction scores.

Delivered invoices through multiple channels, ensuring compliance with HIPAA and client protocols.

The Intersect Group – Atlanta,GA

Billing Analyst (Contract) Mar 2020 – Jul 2020

Processed 2,000+ invoices and credits monthly using Oracle NetSuite, supporting $1M+ in monthly revenue.

Identified and corrected billing errors, reducing account discrepancies by 30%.

Collaborated with sales and finance to expedite account closures and improve cash flow.

Caraustar Industries, Inc. – Atlanta, GA

Billing Coordinator (Contract) Sep 2018 – Mar 2019

Reconciled $500K+ in aging reports, recovering over $75K in outstanding payments.

Issued 1,200+ invoices and resolved 100+ pricing discrepancies across multiple accounts.

Improved invoice turnaround time by 15% through process standardization.

WestRock – Norcross, GA

Customer Service Representative Jul 2016 – Jul 2017

Managed logistics and billing for 100+ high-volume accounts, ensuring 98% on-time delivery.

Coordinated domestic and international shipments, reducing delays by 20%.

Maintained order tracking spreadsheets, improving order accuracy by 25%.

Verizon Wireless – Atlanta, GA

Billing Specialist / Customer Service Advocate Oct 2014 – May 2016

Produced 2,000–5,000 invoices bi-weekly for business clients, totaling over $10M in billing.

Promoted to manage enterprise accounts up to $1M in value due to billing accuracy and client rapport.

Reduced invoice disputes by 35% through detailed analysis and proactive resolution.

Led team initiatives to track billing KPIs and improve workflow efficiency.

Technical skills

Microsoft Excel: Pivot Tables, VLOOKUP, Formulas, XY Scatterplot

ERP Systems: JD Edwards, Oracle, SAP

Spreadsheet: Microsoft Excel (Pivot Tables, VLOOKUP, Formulas)

EDI Platforms: Coupa, Transcepta, Arabia

Education

Bachelor of Science, Accounting, GPA 3.0/4.0

Fairfield, Alabama, 2013

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