Service Representative Customer
Resume:
Karen Taylor Cassada
*********@*******.***
Work History
Self Employed- Residential and Commercial Cleaning Service/House and Pet Sitter
Oxford, MS, 08/2004-Current
Improve overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols
Develop customized cleaning schedules tailored to the clients’ needs, ensuring timely completion and customer satisfaction
Provide receipts, quotes and financial documents required for business requisitions and for clients’ records
Provide maintenance for multiple homes, ensuring security and peace of mind for homeowners during extended absences
Provide reliable and compassionate care for pets in their own homes
Mississippi Blood Services-Marketing Representative
Oxford, MS 03/2003 to 07/2004
Implemented marketing strategies to increase blood donation awareness
Managed relationships with clients and donors to ensure successful blood drives
Resourced and networked with businesses and churches to establish and schedule blood drives in North Mississippi
Mechanics Bank- Bank Customer Service Representative
Oxford, MS, 01/1999 to 01/2003
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
Streamlined banking process for increased efficiency and improved client experience
Built strong relationships with customers, fostering trust and loyalty through exceptional experience
Assist clients in navigating complex financial products, ensuring clarity and understanding of services offered
Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions
Manage cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing
Education:
University of Mississippi- Bachelor of Business Administration: Marketing 05/2001
Skills:
Organized, reliable, excellent communication skills, experienced in Microsoft Word/Excel, punctual, self-motivated, determined and trustworthy
Organizations
Member of North Oxford Baptist Church since September 2013
Pastor Search Committee
Choir member
Youth Sunday School teacher
Personnel Committee member
Adult youth leader
Life group leader
D group youth leader
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