Mental Health Program Coordinator
Resume:
DEBRA NELSON
Mental Health Professional, Patient Access Representative, and Clinical medical assistant skilled and educated in computers, software, office equipment, and positive customer service. Ability to work comfortably and efficiently within a challenging and changing environment, exercising flexibility and teamwork. Maintain confidentiality, security, and integrity for management of information according to policies and procedures. Attention to detail, organizing and time management skills.
Plainfield NJ,07063
*************@*****.***
EXPERIENCE
Rutgers University Behavioral Health Acute Psychiatric ER, Piscataway- Mental Health specialist 11
September 2023- Present
Experience in working with Adults and children with mental illness Documents all telephone calls in the Acute Psychiatric Services (APS) telephone log or Electronic Medical Record (EMR). Conducts initial triage of consumers and families upon arrival onsite. Assists the Program Coordinator or designee in updating information on the Patient Information Smart Board in the unit. Ensures that received documentation is provided to the clinical staff or medical staff as appropriate under the supervision of the Program Coordinator or designee. Assists Public Safety in their search for consumers and belongings when they are admitted to the Extended Care Evaluation Bed (ECEB) area. Assists with mechanical and personal restraints. Assists with crisis intervention with agitated consumers. Takes the responsibility for reviewing pertinent information in admission paperwork. The right to request discharge and the right to refuse medication when consumers and/or families complete admission paperwork. RWJ Barnabas Health, New Brunswick — Patient Access Rep
July 2022 - August 2023
Greeting and assisting patients and visitors in a timely and courteous manner, providing excellent customer service at all times.Verifying all insurances, making sure services are covered and in-network, running medical necessity for all Medicare patients using EPIC system and CPT procedural coding, determining the expected cost for clinical/outpatient services being rendered, discussing financial responsibilities and obtaining payment.Explaining a variety of admission forms and policies, acquiring signatures for consent forms, medical billing and treatment, appeal, Physician services and other important documents. New Brunswick Family Care Associate,New Jersey- Certified Clinical Medical Assistant
SKILLS
. Certified Clinical Medical
Assistant -NHA
. Certified Clinical
Phlebotomist-NHA
. Abuse and Neglect, Overview
of DDD
. Budget Training for Finances
Housekeeper Patient Sitter.
Review of Service, Billing
System.
. Mobility Assistance Vehicle
Technician Certification New
Jersey Department of Motor
Vehicle Defensive
. Driving Course and CDL
Class B Endorsement (MATV)
Dispatcher/Scheduler
. Certified by Somerset
Medical Center/Trinitas
Hospital to administer
Glucose Testing
. Certified by the Red Cross
and the American Heart
Association to administer CPR
and First Aid
. Certified by Trinitas Hospital
to administer Non Violent
Crisis Intervention/Restraint
. Certified by Trinitas Hospital
to administer
Electrocardiogram and
perform Phlebotomy
. Certified by University
Hospital of Medicine and
September 2020 - July 2022
Obtaining and accurately documenting patient vital signs and weight, taking a brief history, past medical, family and social history, current medications, allergies and other pertinent historical information as appropriate. Performed physical assessments, routine tests, blood draws, specimen collection, EKGs, and patient registration. Performed clerical duties, processing, data entry,and filling. Ave Recovery Case Manager, Mayland — Behavioral Counselor September 2019 - June 2020
Assessing the client's rehabilitation or habilitation potential, and preparing, modifying and maintaining a case plan, records of services provided, and client progress.Performs administrative duties including completing, documenting and maintaining consumer records, progress reports, and budgets for the waiver program. Acts as a liaison to outside agencies including universities, colleges, local school systems, hospitals, prisons, state agencies, and community rehabilitation programs. Monitored clients self- administration of prescription and over the counter medications. Arc Of Hunterdon, Flemington,NJ —Direct Support
Professional/ House Manager
August 2014 -July 2019
Provides direct assistance to clients with physical and intellectual disabilities with the goal of assisting them to integrate into their communities. Administering medication per instructions. Assists clients with bathing, grooming, feeding and light housekeeping. Implements behavioral support plans for participants to reduce inappropriate behavior. Assists clients with transportation, grocery shopping,usage of telephone and money management.
Trinitas Hospital, Elizabeth NJ– Mental Health/ MICA Counselor May2002-November 2014
Provided a group therapy atmosphere for the Mentally Ill and Chemically Addicted, the Developmentally Disabled, and Mentally ILL adults and adolescents in accordance to treatment recommendations in a short term care facility. Write progress notes on assigned patients. Assisted in some physical activity as required. Restraining and participation in recreational activities. Implemented support and crisis intervention to patients when needed. Performed Electrocardiograms, vital signs, and phlebotomy. Collected urine and blood samples, assisting with diagnostic tests as assigned by a physician or nurse and transport patients to schedule in hospital appointments. Dentistry of New Jersey in HIV
Concepts
. Certified by the New Jersey
State Department of
Developmental Disabilities in
Medication Administration,
. Clients living homeless in
Shelters. 10 Week Course for
Hemodialysis/Dialysis
Technician.
EDUCATION
Attending classes for Dialysis Technician: Essex County College Newark Nj
Trinitas Hospital Sponsored Certified Alcohol and Drug Counselor Program
New Brunswick SHS New Brunswick—High School Diploma
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