Customer Service Financial Solutions

Stephanie Walker

Customer Resolution Specialist

330-***-**** ***********@******.*** Akron, Ohio 44310 PROFESSIONAL SUMMARY

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. SKILLS

Multitasking Microsoft Office Multi-line phone talent Computer Skills EXPERIENCE

ESCALATED COMPLAINTS SPECIALIST, Akron, OH

ConcoraCredit/Genesis Financial Solutions, October 2022-May2023 Participated actively in team meetings, offering insights gained through experience working directly with customers.

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Exhibited excellent listening skills when dealing with customer grievances in order to provide tailored solutions that met the individual's needs.

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Coached colleagues on best practices for handling escalated complaints, including how to remain calm under pressure and defuse tense situations.

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BANKRUPTCY SPECIALIST, Akron, OH

ConcoraCredit/Genesis Financial Solutions, March 2018-October 2022

• Educated debtors on how to manage their finances during periods of financial hardship.

• Maintained accurate records of client files in an organized manner for future reference.

• Analyzed financial information to determine eligibility for Chapter 7, 11, 12 and 13 bankruptcies.

• Monitored case status updates on a daily basis and updated relevant documents CUSTOMER SERVICE REPRESENTATIVE, Akron, OH

ConcoraCredit/Genesis Financial Solutions, October 2015-March 2018

• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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• Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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EDUCATION

HIGH SCHOOL DIPLOMA, Akron, Ohio

East High School, February 2009

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