Customer Support Front Desk

Aubrielle Haden

Houston, TX ***** +1-219-***-**** **************@*****.***

Customer support professional with experience in call handling, online scheduling, troubleshooting, and sales. Skilled in assisting customers across various industries, resolving issues efficiently, and upselling services. Adaptable, proactive, and comfortable with fast-paced task. Experienced in managing support tickets, resolving escalations, and improving user experience. Skilled in cross- functional collaboration, process updates, and live chat support. EDUCATION

Houston Community College Expected Graduation: 2027 Associate of Applied Sciences Physical Therapy Assistant Skills: Answering and directing phone calls. Greeting and assisting visitors. Sorting and distributing mail and packages. Scheduling appointments and meetings. Sales, upselling & membership sign-ups. Filing and organizing documents. Strong written & verbal communication. Data entry and record keeping. Maintaining stock and inventor., Independently planning and executing structured work tasks with precision. Ability to navigate quickly changing priorities or pace. Comfortable with non-standard shifts (evenings & weekends).

WORK EXPERIENCE

Massage Envy – Front Desk Associate August 2024 – March 2025

• Managed online appointment scheduling and coordinated bookings for clients.

• Provided efficient support while maintaining accuracy and professionalism.

• Handled high-volume customer calls, providing information on services, pricing, and availability.

• Assisted guests with membership sign-ups, explaining benefits and upselling wellness packages.

• Processed payments, managed check-ins/check-outs, and maintained accurate customer records.

• Resolved customer concerns efficiently to ensure a positive client experience.

• Maintained front desk organization and assisted in daily administrative tasks. Pinstripes – Server January 2023 – June 2024

• Provided friendly and efficient table service in a fast-paced dining environment.

• Upsold food, drinks, and promotional items to increase sales and enhance customer experience.

• Accurately entered orders and processed payments using POS systems.

• Handled customer concerns with professionalism, ensuring satisfaction and repeat visits.

• Maintained cleanliness and organization of service areas to support smooth operations.

• Collaborated with kitchen and host staff to ensure timely and accurate service delivery. UPS - Package Handler July 2022 – January 2023

• Expertly assembled, sealed, and efficiently loaded/unloaded packages onto designated trucks to ensure swift shipment.

• Meticulously verified package labels and shipping details to prevent missing delivery by mail ensuring accuracy.

• Utilized advanced technological scanners to precisely position packages, enhancing sorting efficiency.

• Demonstrated exceptional performance under pressure by consistently meeting tight deadlines in a high-paced operational environment.

• Demonstrated exceptional organizational and adaptability skills by collaborating across diverse departments and environments, and people while also managing inventory reconciliation. Walmart – Customer Support/Apparel Associate June 2021 - July 2022

• Assisted customers over the phone with product inquiries, orders, and issue resolutions.

• Answered customer calls regarding product availability, store policies, store locations, and general questions.

• Maintained organization and visual presentation of the apparel department through folding, stocking, and merchandising.

• Processed inventory updates, price changes, and markdowns to ensure accurate product availability.

• Managed fitting rooms, ensuring cleanliness and assisting customers with selections.

• Collaborated with team members to restock shelves and support store operations. ADDITIONAL

Army National Guard Veteran E-1 Fort Leonard Wood MO – Medical Discharge March 2020 – September 2020 CERTIFICATIONS

First Aid & CPR Infant AED February 2023 – Present

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