Customer Service On-Call

BRANDY MELLOF

Cell: 778-***-**** Email: *************@*****.***

WORK EXPERIENCE

Paul Davis Restoration, Langley, BC

Restoration Technician, Oct 2023 – Present

High level performance of water mitigation, tarping, board up, mold remediation, carpet cleaning/reinstallation services according to Paul Davis and industry specifications.

Focus and dedication to providing excellent customer service.

Maintain a clean, properly stocked and organized truck and maintain all company equipment.

Be accessible by phone and participate, as necessary, in the on-call schedule.

Assist in warehousing and facility related tasks.

Assisting other team members as opportunities arise and be a leader for the team when needed.

Reconstruction team support.

Seam-filling & Painting duties.

Outer Limits Clothing Co., Maple Ridge, BC

Manager, Jun 2007 - Sept 2023

Ensures optimal store conditions through effective merchandise presentation to entice and appeal to customers.

Evaluating effectiveness of marketing and merchandise presentation to achieve successful results

Provide exemplary service and develop rapport with customers

Create, change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

Produce digital signage

Develop ideas, select themes, lighting, colors, or props to be used for marketing and display.

Walmart, Maple Ridge, BC

Department Manager, Oct 2015 – Mar 2017

Drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes sales/financial report, economic trends and community needs.

Greeting customers, seeking feedback and ensuring customer needs, complaints and issues are resolved.

Models, enforces and provides direction to associates on friendly and helpful customer service approaches and techniques.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays.

Assign and review the work of systems analysts, programmers, and other computer-related workers.

Fast Track Flooring, Surrey, BC

Flooring Installer, Sep 2015 – Sep 2017

Measure and cut flooring materials to fit the designated area

Install various types of flooring, such as carpet, hardwood, laminate, and vinyl

Prepare the subfloor by removing old flooring, leveling the surface, and repairing any damage

Lay out flooring according to blueprints or design specifications

Inspect surface to be covered to ensure that it is firm and dry. Cut flooring material to fit around obstructions.

Trim excess covering materials, tack edges, and join sections of covering material to form tight joint. Measure and mark guidelines on surfaces or foundations, using chalk lines and dividers.

Form a smooth foundation by stapling plywood or Masonite over the floor or by brushing waterproof compound onto surface and filling cracks with plaster, putty, or grout to seal pores.

Apply adhesive cement to floor or wall material to join and adhere foundation material.

Lay out, position, and apply shock-absorbing, sound-deadening, or decorative coverings to floors, walls, and cabinets, following guidelines to keep courses straight and create designs.

Roll out, measure, mark, and cut carpeting to size with a carpet knife, following floor sketches and allowing extra carpet for final fitting.

Join edges of carpet and seam edges where necessary, by sewing or by using tape with glue and heated carpet iron.

Plan the layout of the carpet, allowing for expected traffic patterns and placing seams for best appearance and longest wear.

Ensure proper alignment and spacing of flooring materials for a professional finish

Apply filler compound and coats of finish to floors in order to seal wood.

Clean up before and after installation, including vacuuming carpet and discarding remnant pieces.

EDUCATION

Responsible Service BC

Selling it Right (Responsible Cannabis Service Program)

Justice Institute of British Columbia, New West, British Columbia

By-Law Officer

St Johns Ambulance, Maple Ridge, British Columbia

OFA Level 1

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