Security Clearance Help Desk
Resume:
Keith Ronald Reeves
*****************@*****.***
https://www.linkedin.com/in/keith-reeves-b3891071/
Skills: Top Secret with Sensitive Compartment Information (SCI) Security Clearance
Cybersecurity, Information Assurance, Cyber Risk Assessor, Risk Management Framework (RMF), NIST 800-53, Enterprise Mission Assurance Support Service (eMASS), Microsoft Exchange, Host Base Security System (HBSS), Windows 2000, 10, Microsoft Office, Writes and Maintains Standard Operating Procedures, Sun Solaris Unix, Linux, Oracle, Network Security, Network Administration, network configuration, Network Monitor, Cisco routers, Cisco switches, Cisco Call Manager, Cisco Voice over IP (VoIP), Security Technical Implementation Guides (STIGs) System Administration, Instructor, Video Teleconference (VTC), Communications Security (COMSEC), Help Desk Support, Training, Counselor, Joint Worldwide Intelligence Communications System (JWICS), Health Insurance Portability and Accountability Act (HIPAA) Global Command and Control Systems Joint, Army, Navy (GCCS-J, GCCS-M, GCCS-A), Command and Control Office Information Exchange (C2OIX), Defense Message System (DMS) Network Operations Center Lead Supervisor, Senior Watch Stander, Senior Watch Supervisor, Call Center Support, Leadership, Data Transfer Agent, Media Control Officer, Satellite Communications
Work Experience
Watch Supervisor, STRATASCORP Technology Naval Air Station Pensacola FL December 2024-Present.
●Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone services to approximately 120 MSC ships and units.
●Verify INMARSAT’s Service Information Portal to facilitate recovery from network outages, improved performance with advanced network and bandwidth monitoring and provide the government with analysis of the impact to the fleet.
●Trained 6 total personnel to perform all duties as a watch stander and watch supervisor
Watch Supervisor, General Dynamics Information Technology Naval Air Station Pensacola FL June 2024-November 2024.
●Ensured proper completion of work orders and trouble calls via Remedy and BMC Helix.
●Diagnosed and resolve ships voice problems, troubleshooting faults, malfunctions, outages and various ships trouble calls.
●Verify SolarWinds to facilitate recovery from network outages, improved performance with advanced network and bandwidth monitoring and provide the government with analysis of the impact to the fleet.
Senior Information Security Analyst, General Dynamics Information Technology, United States Southern Command (USSOUTHCOM), United States Army Garrison (USAG) Miami, Doral FL, November 2023-June 2024.
●Developed and sustained RMF Assessment and Authorization (A&A) eMASS packages to maintain Authorization to Operate (ATO) for A&A and Authorization to Use (ATU) for Reciprocity.
●Assessed security controls and documents in the Risk Management Framework (RMF) eMASS package, to include: System Security Plan (SSP), Risk Assessment Report (RAR), Privacy Impact Analysis/Assessment (PIAA), Categorization Form, Implementation Plan, Network Topology, Hardware and Software (HW/SW) Listings, and Plan of Actions and Milestones (POA&Ms).
●Corresponded with Government customer and system administrators to communicate any unacceptable risks identified and correct deficient RMF POA&Ms to meet DoD and Army standards.
●Developed reviewed, and updated all System Security Plans (SSPs) and Plan of Action and Milestones (POA&Ms) when tasked.
●Submitted 80 ATO’s and 40 ATU’s with 100% success rate.
Senior Information Systems Security Officer, Axient, 782d Test Squadron, Guided Weapons Evaluation Facility (GWEF), Eglin AFB, Valparaiso FL June 2023-November 2023
●Worked with Information Systems Security Manager (ISSM) to create and maintain Assessment and Authorization (A&A) documentation, including the system security plan, security control assessment, plan of action and milestones to support Authorization to Operate decisions.
●Provided support for proposing, coordinating, implementing, and enforcing information systems security policies, standards, and methodologies.
●Prepared and review documentation to include System Security Plans (SSPs), Risk Assessment Reports, Authorization to Operate (ATO) packages, and policies with the development and maintenance of enterprise Mission Assurance Support Service (eMASS).
●Submitted 2 ATO packages, both of which was approved by the AO for 3 years.
●Media Control Officer- Tracked, issued, maintained, and destroyed media issued out to GWEF personnel.
Security Controls Assessor Representative (SCAR) TekSystems, 39th Electronic Warfare Squadron Eglin AFB, Valparaiso, FL May 2021-June 2023
●Was responsible for providing the Authorizing Official (AO) with an independent “Cyber Risk Analysis” and acceptable “Risk of Use” for the System or Capability throughout the entire Agile Authorization process while focusing on criteria, observables, and overall behaviors..
●Prepared the final authorization package, create, and submit the Risk Assessment Report, and Risk Recommendation Letter. Submitted and obtained the authorizing official’s signature on the authorization decision document(s) and transmits the authorization package to appropriate officials.
●Made certain decisions about the planning and resourcing of the security authorization process, approval of the security plan, approval and monitoring the implementation of plans of action and milestones, and the assessment and/or determination of risk.
●Submitted 2 Interim Authority To Test (IATT) applications to test Warfare capabilities, one on NIPRNET and one on SIPRNET for the 39 EWS. Both were approved by AO.
●Submitted 2 Authority to Operate with Conditions (ATO-C) applications to improve Warfare Capabilities for the 39 EWS, one on NIPRNET one on SIPRNET. Both approved by AO.
●Submitted 4 IATT’s and 2 ATO-C for various organizations within the Air Force, with 100% approval.
●Provided quarterly condition updates to AO.
●Awarded the Air Force Outstanding Unit Award for being in the 10% of all Air Force Units after being in existence for 10 months.
●Awarded the Outstanding Operation Group Intelligence/Operations Support Squadrons and Operational Flight ISR Unit of the Year
Information Security Analyst, Vector Planning & Services Inc. /SAIC Naval Air Station, Corry Station Pensacola FL January 2021-April 2021
●SAIC March 2021 – April 2021
●Vector Planning & Services Inc. January 2021 – March 2021
●Was responsible for Information Assurance Vulnerability Management (IAVM) compliance.
●Tracked, reported, and assisted with Certification and Accreditation (C&A) for all IWTC networks supported in the Performance Work Statement (PWS).
●Reviewed system audit logs and conduct security incident reporting and resolution. Identify
and report security issues and violations.
●Was responsible for reviewing Information Assurance (IA) and Information Technology (IT)
policies and providing implementation assistance and oversight with policy compliance.
●Assisted with preparing for compliance inspections and performs pre-inspections as required.
●Developed and maintained System Security Plans (SSPs) and provided continuous monitoring for NSA accredited systems and assisted with the development and maintenance of enterprise Mission Assurance Support Service (eMASS) accreditation packages for DoD accredited systems.
●Assisted in security threat and impact assessments as input to overall information security strategy.
Watch Supervisor, STRATASCORP Naval Air Station Pensacola FL/ Wahiawa, HI August 2020-January 2021
●Helped start new base of operations in Hawaii. Trained 5 personnel in Watch Standing duties.
Wrote numerous Standard Operating Procedures (SOP) for current and incoming personnel.
●Provided network administration support for Exchange Mail, Lotus Notes and CCMail for Military Sealift Command ships.
●Maintained 24x7x365 Communications Guard Support for over 120 Military Sealift Command (MSC) ships worldwide with over 400 users by processing general service messages using Command and Control Office Information Exchange (C2OIX) and ensuring quality control of all incoming and outgoing naval message traffic.
●Managed Afloat Network Operations Center (ANOC) and Backup Network Operations Center (BNOC) software installation and upkeep of Host Based Security System (HBSS) Windows 10/Server and Microsoft products, Veritas Backup Exec, equipment inventory and Standard Operating Procedures. Provided real time technical assistance to Military Sealift Command ships.
Secure Communications Engineer SMS 377th Communications Division Kirtland Air Force Base, Albuquerque, NM December 2018-July 2020.
●Secure Voice Responsible Officer (SVRO) - Oversaw 90 VIPR phones distributed to various agencies on Kirtland. Maintained and troubleshoot IAW Air Force procedures.
●Communication Security Responsible Officer (CRO)- Managed key materials, 180 pieces of equipment (KG-175 series) and maintained COMSEC records according to Air Force procedures which resulted in 1st passing grade for Kirtland AFB in 3 years.
●Cisco Prime Collaboration Administrator- in a classified environment managed IP communication endpoints and services in an integrated IP telephony, video, voicemail, and unified messaging environment IAW Air Force procedures.
Senior Network Technician/Senior Watch Supervisor, MILVETS Technology Inc. Naval Air Station Pensacola FL March 2018-November 2018
●Provided network administration support for Exchange Mail, Lotus Notes and CCMail for Military Sealift Command ships.
●Maintained 24x7x365 Communications Guard Support for over 80 Military Sealift Command (MSC) ships worldwide with over 300 users by processing general service messages using Command and Control Office Information Exchange (C2OIX) and ensuring quality control of all incoming and outgoing naval message traffic.
●Managed Afloat Network Operations Center (ANOC) and Backup Network Operations Center (BNOC) software installation and upkeep of Host Based Security System (HBSS) Windows 10/Server and Microsoft products, Veritas Backup Exec, equipment inventory and Standard Operating Procedures. Provided real time technical assistance to Military Sealift Command ships.
Computer Systems Analyst I, MILVETS Technology Inc. Fort Hood Texas November 2012-March 2018
●Performed Cisco network, switch, and router configuration, testing, and field training in support of system architecture development and Command Post operations for Army and DoD mission command networks, according to Risk Management Framework (RMF) policies and in accordance with Security Technical Implementation Guides (STIGs). Setup and maintained the physical network required for MTC exercises according to RMF policies.
●Performed network administration duties on both Windows and Linux platforms in accordance with Information Assurance policies using Security Technical Implementation Guides (STIGs).
●Communications Security (COMSEC) Custodian. Oversaw communications security. Provided technical support, managed all accounts, and associated key materials and equipment, maintained COMSEC records according to Army procedures, and maintained logs for account accountability.
Senior Lead, IT1 United States Navy (Active/Reserve) June 1996-April 2017 (Retired)
Senior Lead, (IT1) Navy Operational Support Center, Waco TX December 2011-April 2017
●As a senior team member, supervised training for a 40-person department, providing indoctrination, diversity training annual training, ongoing administrative support. Taught 11 on-boarding classes to ensure new team members understood day to day tools, standard operating procedures, policies, and regulations. Mentored 5 junior sailors in IT support for the Reserve Center. Performed network and system administration for all Active Duty and Reserve sailors. Performed Communications Security (COMSEC) administration and vault inspections for the Reserve center.
Lead Supervisor/Communications Watch Officer, Office of the Defense Representative, Pakistan Al Udeid Air Base, Qatar April 2015-April 2016
●Provided help desk support for the Department of State, the US Embassy, and persons of diverse ethnicity and background, Pakistan administration and operational readiness while in charge of 7 joint (Air Force, Army, Navy) members.
●Implemented a Joint Career Counselor Program and implemented an indoctrination program for all incoming personnel.
●Communications support provided incoming and outgoing traffic to the Embassy staff using Defense Message System (DMS).
Lead Network Administrator/Lead Watch Stander/Message Traffic Supervisor, Commander Fifth Fleet, Manama Bahrain, March 2013-September 2013.
●Provided communications, intelligence, and VTC support for a three-star admiral. Performed intelligence briefs for admiral and staff.
●Managed 26 fleet communications circuits and lead numerous Video Teleconferences in support of multiple Carrier Strike Groups and Expeditionary Strike Groups within the Arabian Gulf Region while leading 5 personnel.
●Joint Worldwide Intelligence Communications Systems (JWICS) Administrator. Provided system and network support for 100 users.
●Provided communication support for Admiral and staff. Administered message traffic using Defense Message System (DMS) and ensured quality control of all incoming and outgoing naval message traffic. Installed, implemented and STIG’d HBSS.
Senior Systems Administrator, USNS Mercy (T-AF 19) San Diego California, March 2012-September 2012.
●Was responsible for the upkeep and maintenance of 2 Windows 10 based networks with 2 different servers, 120 computers and 1500 users with 99% reliability in accordance with Health Insurance Portability and Accountability Act (HIPAA) privacy laws and Navy Doctrine while working in remote and adverse conditions while onboard a mobile hospital ship.
●Trained 10 personnel in Windows Administration resulting in 1500 Windows accounts from various organizations.
EDUCATION/CERTIFICATIONS/TRAINING
University of Maryland University College B.S. Cybersecurity Minor: Information Systems Management 2018
ECPI University AAS in Computer and Information Systems 2005
Security+ CE
Marine Radio Operator Permit MP00056274
Competent Communicator Toastmasters International
HIPAA
Risk Management Framework
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