Business Analyst/Quality Assurance
Resume:
Kenneth R. Case
Clawson, MI *****-2076
Mobile – 248-***-****
***.****@*******.***
Career Objectives: To secure a challenging position which will utilize my skills and work experience to contribute to the growth, productivity and quality within a company.
Platforms/Applications
Data General AOS/VS
Microsoft Access
Citrix
JIRA
SunOS
Microsoft PowerPoint
Exact Target
Business Objects
DYNIX/ptx
Microsoft Internet Explorer
QA Run
Teradata SQL Assistant
UNIX
Safari
QA Director
Charles
SYBASE SQL Server
Chrome
FileAid C/S
API Testing
ORACLE DBMS
Firefox
TrackRecord
Various Browser Addons
Client/Server
Mobile Testing – iOS
HP Quality Center
AQT
SoapUI
Mobile Testing - Android
Lotus Notes
Helix
Microsoft Word
Concept HRMS
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Microsoft Teams
Azure DevOps
Microsoft Axapta
SmartBear CrossBrowser Testing
Bugzilla
Zephyr
Microsoft SQL Server Management Studio
Experience
One10 Marketing LLC, Troy, MI 10/19 – 11/24
Senior QA Analyst/Business Analyst
Met with clients to elicit requirements.
Transformed client requirements into User Stories.
Reviewed User Stories with client to obtain approval.
Reviewed User Stories with team members prior to development
Participated in daily SCRUM to provide status and answer questions from team members.
Participated in Sprint Planning activities.
Created and reviewed UAT Test Cases prior to client UAT to test sprint deliverables.
Performed additional tasks assigned by BA Team Lead.
Reviewed and analyzed User Stories and other documentation provided by the Business Analyst and Development Lead.
Developed Test Plans and Test Cases for assigned projects.
Executed Test Cases for assigned projects.
Reviewed Test Plans, Test Cases and Test Results created by other QA Analysts.
Created SQL scripts to verify data updated database correctly.
Prepared test estimates for assigned projects.
Provided QA status in daily SCRUM for assigned projects.
Ensured that all testing activities were successfully completed and documented and that all defects are resolved for assigned projects.
Initiated risk management and escalation when necessary.
Assisted other QA Analysts with questions or testing.
Participated in UAT with client.
Participated in Production Readiness Testing during Go Live.
Performed other tasks as assigned by PM or my QA Team Lead.
Rite-Aid Pharmacy – Part Time 10/20 – 04/23
Shift Supervisor – Clawson, MI 08/21 – 04/23
Managed store staff when no Store Manager or Assistant Manager was onsite.
Assigned Tasks to Floor Staff when no Store Manager or Assistant Manager was onsite.
Reconciled cash register drawers at end of shift.
Reconciled store vault as end of shift.
Prepared bank deposit at store EOD.
Stood in for Cashiers during breaks.
Assisted Customers with finding products, questions regarding products or product comparison.
Cross Sold products to Customers when a better product or comparable product was on sale.
Assisted Customers when they had an issue or complaint.
Setup and took down product advertising for weekly promotions.
Assisted Floor Staff with weekly product delivery and placing product on sales floor as well as placing product excess into backroom inventory.
Faced inventory to ensure that store looked presentable to Customers.
Took overflow from backroom inventory and placed it on sales floor.
Setup new displays as defined by corporate planograms.
Cashier – Birmingham, MI 10/20 – 08/21
Finalized Customer purchases using a POS system by accepting cash, check or credit/debit cards, bag purchased products and issuing a receipt.
Assisted Customers with finding products, questions regarding products or product comparison.
Cross Sold product to Customers when a better product or comparable product was on sale.
Setup and took down product advertising for weekly promotions.
Assisted Floor Staff with weekly product delivery and placing product on sales floor as well as placing product excess into backroom inventory.
Faced inventory to ensure that store looked presentable to Customers.
Took overflow from backroom inventory and placed it on sales floor
Optomi LLC, Livonia, MI 12/18 – 09/19
Senior QA Analyst
Reviewed and analyzed user stories (requirements) and other documents provided by the Business Analyst for assigned tasks.
Developed Test Plans and Test Cases for assigned projects.
Executed Test Cases for assigned projects.
Reviewed Test Plans, Test Cases and Test Results created by other QA Analysts.
Created SQL scripts to verify data updated database correctly.
Prepared testing estimates for assigned projects.
Provided QA status in daily SCRUM meeting for assigned projects.
Ensured that all testing activities were successfully completed and documented and that all defects are resolved for assigned projects.
Initiated risk management and escalation when necessary.
Assisted other QA Analysts with questions or testing.
Participated in UAT with client.
Participated in Production Readiness Testing during Go Live.
Performed other tasks as assigned by PM or my Manager.
Caidan Management Company, LLC – Meridian Health Plan, Detroit, Michigan 06/18 – 12/18
QA Analyst
Assisted in the development of quality assurance and testing policies, standards and procedures.
Assisted the Manager in test planning and execution tasks.
Coordinated with Business Analysts and IT Technical Delivery Leads to complete testing specifications and release requirements.
Prepared testing estimates for project and non-project releases.
Prepared test strategies for each application release.
Assisted in the creation of Test Plans including UAT, SIT, E2E and Regression.
Coordinated with IT Technical Delivery Leads on project test planning and test execution schedule.
Coordinated with Business Testers and IT Technical Deliver Leads to schedule and execute UAT testing.
Designed, developed and executed test strategies/plans; debug and troubleshoot; collaborate with test resources on proper and testing procedures.
Provided QA status reporting to the Manager of Business Analysis & Quality Assurance.
Assisted in the coordination of defect tracking, defect triage activities and issue resolution for all assigned projects.
Ensured that all system tests are successfully completed and documented and all problems are resolved prior to any production releases.
Supported all quality initiatives that are implemented during each phase of the system development life cycle.
Initiated risk management and escalation when necessary.
Performed other duties as assigned.
DIAG Partners LLC, Rochester Hills, Michigan 04/17 – 06/18
QA Test Lead
Developed Test Plans, Testing Process, Test Tracking and Test Cases for multiple infrastructure upgrades.
Obtained approvals from team members for all QA documentation created for multiple infrastructure upgrades.
Participated in requirements gathering meetings for multiple infrastructure upgrades.
Reviewed and analyzed requirements for multiple infrastructure upgrades.
Maintained ownership of test cases, testing requirements, design documents and mapping documents using Quality Center.
Provided project status to Project Management and QA Management. PM status provided in Daily SCRUM. QA Management status provided in weekly status meeting.
Mentored lower level test analysts.
Provided direction for testing to other team members.
Assisted team members with test case creation or testing activities.
Performed additional functions and tasks requested by management.
MRM//McCANN, Birmingham, Michigan 07/10 – 03/17
QA Team Lead 03/13 – 03/17
Developed Test Plans, Testing Process, Test Tracking, Test Cases for two GM Card/BuyPower Card website redesigns.
Created Daily and Weekly Health Checks for the GM Card/BuyPower Card website.
Assisted team resources assigned to sustain activities for the GM Card/BuyPower Card websites.
Developed Test Plans, Testing Process, Test Tracking and Test Cases for two GM Vehicle Purchase Program website redesigns.
Created Daily and Weekly Health Checks for the GM VPP websites.
Assist team resources assigned to the sustain activities for GM VPP websites.
Developed Test Plans, Testing Process and Test Cases for monthly BYO and BTL retail events for the GM consumer websites.
Assisted team resource with monthly retail event launch and shutdown verification.
Participated in weekly project meetings with GM Card/BuyPower Card team.
Participated in weekly project meeting with the GM VPP team.
Participate in monthly project meetings with the GM Retail PM.
Facilitated weekly status calls with a group of offshore resource leads in Buenos Aires and Bucharest.
Assessed time and resources needed to test incoming QA projects.
Assigned incoming project tasks to team resources.
Assisted team resources, when necessary, with test case creation or execution.
Facilitated monthly one-on-one meetings with team members reporting directly to me.
Mentored team members reporting to me.
Performed annual review of team members reporting to me.
Set annual goals for team members reporting to me.
Performed additional functions requested by management.
Member of the MRM Buddy Team, assisting new MRM employees with adapting to the MRM culture and team.
Member of the MRM Social Committee, assisting with various social events put on by MRM//McCANN Detroit.
Member of the MRM Diversity Committee, assisting with various diversity events held.
Member of the MRM Philanthropy Committee, assisting with various philanthropic events held.
Senior Quality Assurance Analyst 05/12 – 03/13
Developed and executed test cases for General Motors – Chevrolet consumer facing website redesign.
Developed and executed test cases to verify web services using SoapUI.
Participated in sustain activities for GM Buick, Cadillac, GMC and Chevrolet consumer facing websites.
Developed and executed test cases for General Motors – LATAM Chevrolet consumer facing websites for BYO, RAT and RAQ applications.
Participated in client calls with third party vendors to ensure that expected data sent through the BYO, RAT and RAQ applications made it to the end point intact.
Worked with the Analytics group to ensure that the Buick, GMC, Cadillac and Chevrolet websites had consistent analytics data on like website pages.
Mentored less experience QA Team members.
Quality Assurance Analyst, Freelance 07/10 – 05/12
Developed and executed test cases for General Motors – Buick consumer facing website redesign.
Developed and executed test cases for General Motors – Cadillac consumer facing website redesign.
Developed and executed test cases for General Motors – GMC consumer facing website redesign.
Participated in sustain activities for GM Buick, Cadillac and GMC consumer facing websites.
Reported code or content defects to the appropriate team members using JIRA.
Interacted with various departments to resolve issues encountered during testing.
Performed additional functions requested by management.
ePrize LLC, Pleasant Ridge, Michigan 08/08 – 05/10
Senior Quality Assurance Specialist
Developed test plans for interactive promotions for a Fortune 500 Company.
Developed and execute test cases for interactive promotions for a Fortune 500 Company.
Tested web services calls using SoapUI.
Supervised a group of offshore resources that execute test cases for interactive promotions for a Fortune 500 Company.
Verified work completed by offshore resources.
Sent weekly email blasts using Exact Target for a Fortune 500 Company.
Reviewed legal documents necessary for interactive promotions for a Fortune 500 Company.
Entered and tracked defects using an open-source product, Bugzilla.
Facilitated a monthly status call with a group of offshore resources.
Participated in daily stand up status meeting with project managers and development team.
Participated in a weekly meeting with project managers and development team to plan projects to be worked on for the following week.
Performed additional functions requested by management.
Kelly Services Inc, Troy, Michigan 12/04 – 08/08
Quality Assurance Analyst III
Developed and executed test cases for TimeControl time tracking solution used by Kelly IT.
Developed and execute test cases for MS Axapta ERP solution.
Traveled to Russia to facilitate system, regression and user acceptance testing for MS Axapta ERP solution.
Developed and executed test cases for new tables for the ETL portion of a Teradata data warehouse system.
Entered and tracked defects using a Lotus Notes defect tracking system.
Entered and tracked defects using HP Quality Center.
Compuware Corporation, Detroit, Michigan 06/03 – 12/04
Quality Assurance Analyst
Developed and executed test cases for the ETL portion of a Teradata data warehouse system for a major staffing services company.
Entered and tracked defects using a Lotus Notes defect tracking system.
SIRCO Associates, Inc., Troy, Michigan 11/02 – 06/03
Quality Assurance Engineer
Developed a quality plan for a project that added an imaging system to an automotive call center application.
Developed a test plan for a project that added an imaging system to an automotive call center application.
Developed test condition matrix for the addition of an imaging system to an automotive call center application.
Developed and executed test scripts for the addition of an imaging system to an automotive call center application
Developed training materials for the users of a new imaging system added to an automotive call center application.
Conducted training classes for the users of a new imaging system added to an automotive call center application.
Developed test condition matrix for enhancements to an automotive company data warehouse application.
Developed and executed test scripts for enhancements to an automotive company data warehouse application.
Created end of test status reports based on data collected during the unit and system testing.
Facilitated business and technical design peer reviews.
Facilitated unit test plan peer reviews.
Facilitated test condition matrix peer reviews.
Facilitated test script peer reviews.
Facilitated user acceptance testing.
Facilitated gateway (end of phase) reviews.
Facilitated lessons learned meeting at end of project.
Responsible for verifying that issues raised during peer reviews have been corrected.
Provided written weekly and monthly status reports to management.
Assisted project team members with question regarding the ISO development process.
Compuware Corporation, Detroit, Michigan 06/98 – 11/02
Quality Assurance Analyst
Developed system test plans for multiple programs, interfaces and test conditions.
Created test summary reports.
Developed and executed test cases for interface extracts between KSN system and Mainframe system.
Developed and executed test cases for multiple KSN subsystems for a major staffing services company.
Developed and executed test cases for Y2K testing of a major staffing services company’s in-house software packages.
Developed and executed test cases for Lotus Notes databases for a major staffing services company.
Developed and executed test cases for Oracle Financials patches for a major staffing services company.
Developed and executed test cases for a business-2-business web application for a major staffing services company.
Developed and executed test cases for a KSN order subsystem for a major staffing services company.
Developed and executed test cases for a third party human resource management system, Concept HRMS, for a major staffing services company.
Performed deployment verification for a client/server order processing system for a major staffing services company.
Entered and tracked defects using a Lotus Notes defect tracking system.
Computer Sciences Corporation, Southfield, Michigan 07/97 – 06/98
Quality Assurance Analyst
Developed system test plans for multiple programs, interfaces and test conditions for an HMO system.
Performed system testing of application software prior to user acceptance testing.
Tested third party terminal emulation software.
Participated in design reviews.
Proofed software documentation for enhancements and modifications to ensure content accuracy and relevance.
Headed testing effort of release 14.3 System Security.
Evaluated and proposed changes within a team environment.
Used as a resource for customer service and training departments.
Entered and tracked defects using a Lotus Notes defect tracking system.
Electronic Data Systems, Auburn Hills, Michigan 02/89 - 07/97
Business Analyst 02/92 - 07/97
Developed requirements and design documentation based on customer requirements, government
regulatory specifications and standard design documents.
Created project plans for system projects.
Designed system test plans and test cases for multiple programs, interfaces and test conditions.
Performed unit and system testing of application software prior to user acceptance testing.
Evaluated and proposed changes within a team environment.
Entered and tracked software defects using an internally developed defect tracking system.
Project Leader - Year 2000 System Changes 01/95 - 03/96
Defined the project scope, project plan and project processes and procedures.
Created a baseline schedule for project tasks.
Tracked resources and tasks to ensure the project was on schedule.
Facilitated weekly team meetings.
Provided weekly status report to management.
Assisted team members with quality assurance testing.
Facilitated on site user acceptance testing.
Entered and tracked software defects using an internally developed defect tracking system.
Conversion Trainer 10/89 - 02/92
Trained and supported customer sites throughout the United States.
Prepared and tested hardware and software related to the customer systems and vendors.
Identified system problems and recommended procedures and processes to eliminate the causes.
Developed training materials for new and upgraded software packages.
Operations Coordinator (Temporary assignment) 07/91 - 09/91
Scheduled daily, monthly and quarterly computer processing schedules for 15 customers
in a service bureau environment.
Identified system problems and recommended procedures and processes to eliminate the causes.
Analyzed and scheduled customer requests for custom reports and tape extracts.
Software Support Specialist 02/89 - 10/89
Provided telephone support of hardware and software for over 200 credit unions.
Identified system problems and recommended procedures and processes to eliminate the causes.
Coordinated and performed on-site support of hardware and/or software upgrades.
T & I Credit Union, Clawson, Michigan 01/88 - 02/89
Member Services Representative
Opened Member accounts and performed monetary transactions.
Analyzed Member current relationship with the credit union and mentioned additional products.
Researched and resolved Member problems or complaints.
Responsible for balancing cash drawer at the end of shift.
Disbursed loans to members.
Assisted Payroll Department with updating member payroll records.
Assisted General Ledger Department with entry of daily general ledger entries.
Performed additional duties requested by Management.
Oakland Catholic Credit Union, Troy, Michigan 07/86 - 01/88
Member Services Representative and Backup Computer Operator
Opened Member accounts and performed monetary transactions.
Analyzed Member current relationship with the credit union and mentioned additional products.
Researched and resolved Member problems or complaints.
Responsible for balancing cash drawer at the end of shift.
Executed credit union end of day processing; ACH, Share Draft, Payroll transfers, reports, and system backups.
Scheduled and executed daily, monthly and quarterly reports.
Executed end of month and end of quarter processing; specified jobs, statements, and system backups.
Education: University of Detroit-Mercy, Detroit, Michigan 09/84 - 06/86
Oakland Community College, Royal Oak, Michigan 09/86 - 12/88
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