Project Manager User Experience

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William Mathis

Seattle, Washington, United States *********@*****.*** 206-***-**** in/william-mathis-b84237197 SUMMARY

Experienced Project Manager with over 5 years leading cross-functional teams and driving project success across technical, design, and client-facing roles. Proven track record of coordinating complex projects, optimizing processes, and delivering results in fast-paced environments. Skilled in Agile and Waterfall methodologies, vendor management, stakeholder communication, and reporting. Passionate about the gaming industry with strong knowledge of player engagement and user experience principles. Recently completed a personal project analyzing user experience flow in indie game menus; passionate about how UX and player psychology influence game design decisions. EXPERIENCE

Project Manager Metro Painting June 2019 - August 2023, Seattle

- Collaborated with internal teams and external stakeholders to gather user feedback, aligning project outputs with client experience goals—laying groundwork for user-informed improvements.

- Worked closely with contractors and clients to evaluate service outcomes and iterate process improvements, mirroring UXR-style insights gathering.

- Directed end-to-end execution of multi-site projects, reducing turnaround time by 30% and increasing contract revenue by 45%.

- Managed internal and external stakeholders, including government and private partners, ensuring on-time and compliant project delivery.

- Led cross-functional collaboration with contractors and vendors, facilitating clear communication and issue resolution.

- Overhauled internal processes and forms, enhancing office workflows by 50% and reducing manual admin work.

- Developed and delivered reports on project status, milestones, and cost control to senior leadership.

- Championed a company rebrand including website and visual assets, increasing organic traffic by 60%. Project Coordinator Metro Painting June 2018 - August 2018, Seattle

- Coordinated logistics, badging, and compliance for airport-side painting operations, achieving 125% profit margin on a key project.

- Liaised with regulatory bodies to secure tarmac access and adhere to safety and operational guidelines.

- Played a key role in successful delivery of high-visibility projects that led to repeat contracts. Freelance Designer & PM (Founder) Mathics Design Studio Jan 2024 – Present

- Delivered 60+ design projects, managing timelines, client feedback loops, and deliverables across industries.

- Improved client satisfaction to 89% through timely delivery, clear communication, and brand-consistent results.

- Used tools like Figma, Asana, and Adobe Suite to manage tasks, collaborate, and communicate with remote clients. SKILLS

Project Tools: Asana, Trello, JIRA, Confluence, MS Project, Google Workspace, Excel, Slack, Adobe Suite, Figma Methodologies: Agile, Scrum, Waterfall, GDLC

Strengths: UXR Collaboration, Vendor Management, Cross-Functional Communication, Reporting & Analysis, Scheduling EDUCATION

Business Administration and Entrepreneurship

B.A. in Business Administration & Entrepreneurship Washington State University – Pullman, WA GPA: 3.45

- Led mock startup projects, developed business plans, and built digital marketing campaigns using Google Analytics.

- Capstone project improved real-world business operations through applied research and strategy.

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