Technical Support Help Desk

AWWAL SHABI

Lagos state, Nigeria. +*** ** **** **84. ***********@*****.***.********.***/in/awwal-shabi Network Administrator and Technical support specialist with experience in IT support, Network management, and troubleshooting.Skilled in resolving technical issues and ensuring seamless IT operations. INTERNSHIP EXPERIENCE

Technical support intern MAR-27-2024

MOCPED ICT,Lagos Nigeria

Assisted in resolving hardware and software issues for users, gaining hands-on experience in troubleshooting and students services.

Support the IT team in monitoring network performance and performing routine maintenance task.

Document common Technical issues to improve response time and enhance the knowledge base.

Plan and oversee the installations and maintenance of computer system, hardware, and networks.

Assist in supervising daily operation of network and server infrastructure. Academic Projects

Lagos state university JUN-01-2024

Network setup project: Designed and set up a small network using both wired and wireless configurations. Configured routers, switches, and access points, enhancing my practical understanding of network protocols and connectivity.

Software Development Project: Participated in developing a software application as part of team project. Contributed to coding, debugging and testing using programming skills.

Help desk simulation: Took part in help desk simulation and managing mock and technical support tickets and gaining experience in resolving issues efficiently under time constraints.

EDUCATION

Lagos state university, Lagos State Nigeria. 2024

Bachelor of science in computer science education

Micheal Otedola colleage of Education. 2019

NCE in Computer science/integrated science

SKILLS

Technical Troubleshooting,

operating system

Networking fundamentals (TCP/IP, DNS,DHCP,VPN, basic firewall setup),

Office 365, remote support tools (serviceNow)

Effective communication

Leadership skill.

CERTIFICATION AND AWARDS

Introduction to Cybersecurity badge and Networking Basic Issued by: CISCO 0CT, 2024

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