Customer Service High School

TIANNA HENRY

OBJECTIVE

Motivated and results-driven professional with a strong background in administration, customer service, and hospitality. Adept at managing multiple tasks simultaneously, optimizing operations, and delivering exceptional service in fast-paced environments. Passionate about exceeding client expectations and contributing to the success of a forward-thinking company. Proven track record of improving efficiency, fostering teamwork, and maintaining a positive and professional demeanor. WORK EXPERIENCE

EDUCATION

NCTVET- F&B RESTAURANTS SERVICE (SERVER) FOOD AND BEVERAGE LEVEL 1 City and Guilds (2 subjects)

Waterford High school, St.Catherine Jamaica

2021-2022

Aviation Security Agent

Sangster International Airport, St.Ann Jamaica

Conducted thorough security screenings for 100+ passengers daily, ensuring compliance with international aviation safety regulations.

Identify and report suspicious activities monthly, contributing to airport security and passenger safety.

Maintain a 98% accuracy rate in identifying security risks, significantly reducing the likelihood of security breaches.

Feb. 2023- present

EXPERTISE

Strong verbal and written communication skills.

Technical Proficiency-Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

Expertise in delivering high-quality customer interactions and enhancing client satisfaction.

Effective at identifying issues and implementing solutions promptly.

Capable of handling multiple tasks efficiently in high-pressure settings

Collaborative team player with the ability to work independently. Office Administrator

Dunn’s River Videos Ltd., St. Ann Jamaica

Coordinated 50+ appointments per week, optimizing schedules for office staff and management. Managed 100+ calls and email communications daily, ensuring timely responses to inquiries. Spearheaded the implementation of an electronic filing system, reducing document retrieval time by 30% and improving office efficiency.

Led office projects, streamlining operations and contributing to a more organized workplace. March 2022- Jan. 2023

Marcus Garvey Technical high school

Caribbean Secondary Examination Certificate (5 Subjects) St.Ann, Jamaica

876-***-**** / 876-***-**** • **************@*****.*** • Ocho Rios, St. Ann Sept 2016- June 2020

REFERENCES

Available upon request

Waitstaff Professional

GC Resort, St.Ann Jamaica

Maintained guest satisfaction while consistently receiving positive feedback for excellent customer service.

Efficiently set up and organized dining areas, improving the overall guest dining experience and reducing setup time.

Enhanced guest retention by contributing to an increase in repeat visits through personalized service. Oct.2020-Nov. 2021

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